Job Description IT Desktop Support
Location:* Madrid, Spain
Site Address:* Avenida de la Industria 35, 28760 Tres Cantos, Madrid, Spain
Position:* EUC L1 Support Engineer
Contract Duration:* Minimum 1 Year (Extendable)
Contract Type: B2B
Salary: 2700 - 2900 Euros Per month With Inclusive No other benefits provided
Schedule:* Monday – Friday (Business Days & Business Hours)
Start Date:* August 2026
Languages Required:* English & Spanish
Job Description – EUC L1 / Desktop Support Engineer
* Provide first-level onsite IT support to end users.
* Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
* Support Windows 10/11 operating systems and resolve user issues.
* Perform hardware troubleshooting and replacement of IT equipment.
* Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
* Perform user account support including password resets and access issues.
* Support Active Directory user administration and basic Azure AD tasks.
* Troubleshoot VPN, Wi-Fi, LAN connectivity, and basic network issues.
* Perform device imaging, software installation, and application troubleshooting.
* Support endpoint devices using SCCM/MECM or Microsoft Intune.
* Handle incidents and service requests using ITSM tools such as ServiceNow, Jira, or Remedy.
* Assist with laptop/Desktop deployment, onboarding, and hardware refresh activities.
* Maintain IT asset inventory and update documentation.
* Provide remote assistance and coordinate with global IT teams for escalations.
* Follow IT security policies, procedures, and SLA requirements.
* Provide professional customer service and clear communication with end users.
Required Skills
* 3+ years of experience in EUC/Desktop Support.
* Strong knowledge of Windows OS and Microsoft Office 365.
* Experience with Active Directory, Intune/SCCM, and IT ticketing tools.
* Basic understanding of networking concepts (LAN/WAN, DHCP, DNS, VPN, Wi-Fi).
* Excellent troubleshooting and communication skills.
* Fluency in *Spanish and English* is mandatory.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: 2,700.00€ - 2,900.00€ per month
Ability to commute/relocate:
- Madrid provincia: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your Visa status and Nationality ?
- What is your Notice period if Selected ?
Experience:
- Desktop Support : 3 years (Required)
Language:
- English and Spanish Professional (Required)
License/Certification:
Location:
- Madrid provincia (Required)
Work Location: In person
