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We are hiring for a Customer Service Representative with fluency in Dutch and English to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.
In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the BeNeLux region.
This role is ideal for candidates with strong communication, organisational, and administrative skills.
Key Responsibilities:
- Provide telephonic or online support to customers and internal support to the customer service team.
- Researches customer requests or complaints and coordinates efforts with other functions within the team as required.
- Process information received via email or verbal communications.
- Enter data in systems or keeps data up-to-date including manual order entry
Relevant Experience and Skills:
- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Native or fluent level of Ducth and English is mandatory
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player
What can we offer?
- Permanent contract
- International work environment with internal growth opportunities
- Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
- Hybrid model (3 days of remote working per week)
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Attractive compensation package (including meal allowance & telework expenses)
- Presential onboarding process for 2 months period
- Social benefits are offered after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office days, and Spanish lessons outside of working hours.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
