Operations and Customer Care Intern

ENGIE -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Contrato en prácticas

Cualificaciones

CRM software
Microsoft Excel
Microsoft Outlook
Microsoft Office
AWS
Desarrollo en entorno Cloud
Habilidades organizativas
SharePoint
Cloud

Descripción completa del empleo

Job Description: VIE Operations & Customer Care

Role Summary

The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.

Key Responsibilities

Support in Recurring Operational Tasks

Execute operational activities following established procedures.

Monitor shared mailboxes and classify/assign incoming requests.

Perform routine validations and ensure consistency in daily execution.

Escalate incidents according to defined escalation paths.

2. Internal Coordination & Transversal Support

Allocate and monitor cases within internal tools.

Coordinate actions between internal teams when process dependencies arise.

Conduct initial documentation checks and support administrative steps in contracting workflows.

3. Process Followup & Basic Reporting

Prepare simple reports on activities, incidents, or operational KPIs.

Maintain updated tracking lists and operational control files.

Support the maintenance and documentation of procedures.

4. Support in Projects, Testing & Improvements

Participate in testing activities for new tools, processes, or system enhancements.

Record results and follow up on identified issues.

Contribute to minor operational improvements or implementation of new workflows.

Required Skills & Qualifications

Technical Skills

Good command of Microsoft Office tools (Excel, Outlook, SharePoint).

Ability to handle large volumes of data accurately.

Familiarity with case management or CRM tools is a plus.

Soft Skills

Strong organizational skills and attention to detail.

Ability to perform repetitive tasks consistently and with low error rate.

Proactive attitude toward detecting issues and seeking clarification.

Good communication skills to coordinate with crossfunctional teams.

Collaborative mindset and willingness to learn.

Candidate Profile

Junior or intermediate profile with strong execution focus.

Comfortable supporting multiple operational streams and adapting to workload peaks.

Processoriented, structured, and reliable in daily task execution.

Work Environment

Hybrid work arrangement with flexibility between remote and office-based work

Collaborative IT team environment, reporting to Team Lead

No on-call rotation or after-hours requirements under normal circumstances

Dynamic energy trading setting with focus on operational excellence

Fully cloud-based infrastructure with emphasis on AWS technologies

Opportunity to work on both operational stability and innovative cloud development projects

Business Unit: Supply & Energy Management

Division: BP IBERIA

Legal Entity: ENGIE ESPAÑA, S.L.U.

Company Name: ENGIE España

Minimum Base Salary:

Maximum Base Salary:

Pay Basis:

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.

Solicitar ahora

Why this matters to us

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión