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Esplora la tua prossima opportunità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.
Descrizione impiego:
Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you!
We're looking for a new Team Leader to fill a vacant position in Barcelona. This isn't a job for just anyone; we're looking for someone special... we're looking for YOU!
What do you do in a day?
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Management of the staff under your supervision. Coaching and training the team.
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Identification and development of potential talents for the company.
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Focus on excellence in customer service.
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Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
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Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
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Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.).
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Coordination of center and service audits. Follow-up on issues found.
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Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
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Support with operational functions when necessary.
What do we offer?
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Competitive salary + health insurance
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Ongoing training
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Varied work with opportunities for growth.
What should you be able to do?
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Higher Vocational Training or a University Degree (completed or in progress) is essential.
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Advanced knowledge of the English language is essential.
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Curiosity, eager to learn new areas of the business and develop service knowledge.
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Strong leadership qualities and quick decision-making.
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Strong communication skills.
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A decisive leader capable of handling unexpected situations.
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You are flexible and analytical; you enjoy solving problems and making decisions.
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Knowledge of MS Office systems: Excel, Outlook – User level.
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Flexibility is important within our organization, including for this position. Hours: 3:00 – 9:00.
How We Recruit
At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.
A Little About Our Business
Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.
Tipo di dipendente:
A tempo indeterminato
UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.
