Job Description
About Miravia :
Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.
We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates.
Key Responsibilities:
Product Compliance Strategy & Execution
Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight.
Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.
Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy.
Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.
Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions.
Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements.
User-Generated Content (UGC) Compliance
Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.
Establish content policies and moderation workflows, balancing user expression with safety.
Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.
Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.
Partner with Product and Data teams to implement UGC compliance tools.
Cross-Functional Leadership
Advise senior leadership on compliance risks, trends, and mitigation strategies.
Drive process improvements through data analysis, automation, and stakeholder feedback.
Manage compliance-related projects end-to-end, ensuring alignment with business goals.
Position Requirement
Requirements:
4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred).
Technical Expertise: Proficient in data-driven decision-making. Experience with smart automation tools.
Regulatory Knowledge: Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc).
Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows.
Communication: Fluent in English (written/spoken); Spanish proficiency is a strong plus.
Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach.
Education: Bachelor’s degree in Law, Business, Technology, or related field.
Experience with AI-based risk detection or content moderation tools is preferred.
