Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions:
Support agents on their daily tasks
Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.
Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers
Define prioritizations in order to achieve our goals and organize the team
accordingly.
Go outside the box and detect improvement areas in order to have more efficient
process and procedures
Requirements:
Have experience in Groups and Events handling and/or the Hotel Sector.
Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.
Have the ability to effectively multi-task and juggle multiple responsibilities at once
Cooperative and communicative attitude with co-workers, managers and
employees.
Excellent communication skills and ability to lead and guide
Organized and methodical person
Critical thinker and problem-solving skills essential
Offered
Commissions as a percentage of objectives.
hybrid work model. Monday to Friday. Time slot 08:00-20:00h
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
