We're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.
This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.
Responsibilities
-
Deliver Level 3 application support for the CLM system within an agile organization
- Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
- Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
- Use basic Java skills for application-level debugging and configuration review
- Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
- Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
- Support system configuration, standard software parameterization, and related operational activities
- Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
- Participate in agile ceremonies and process improvements to enhance system reliability
- Provide on-call support and occasional weekend availability to handle critical issues
Requirements
-
Proven experience in Level 3 application support
- Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
- Familiarity with banking processes including CRM, account opening, and compliance
- Basic knowledge of Java for issue analysis
- Solid experience with Linux/Unix systems (file navigation, scripts, log analysis)
- Experience in Release Management and Product Lifecycle activities
- Agile methodology experience
- Strong problem-solving and analytical mindset with structured approach
- Excellent interpersonal and communication skills; able to interact with business users and IT teams
- Graduate degree in IT or related field (or equivalent practical experience)
- Good English skills; German language is a plus
- Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts
Nice to have
-
Hands-on experience with integration and automation tools for operational efficiency
- Previous experience in banking domain application environments using CLM solutions
- Additional scripting knowledge for automation (e.g., Shell, Python)
We offer
-
Private health insurance
-
EPAM Employees Stock Purchase Plan
-
100% paid sick leave
-
Referral Program
-
Professional certification
-
Language courses
EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.
- Why Join EPAM
-
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
-
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
-
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
-
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.
