Global Operations
TikTok Shop - Electronics Account Manager (Chinese Speaker)
Location
:
Madrid
Employment Type
:
Regular
Job Code
:
A20718A
Responsibilities
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.
About the Job
The commerce industry has experienced tremendous growth in recent years and has become a highly competitive space among leading Internet companies. Its future growth potential cannot be underestimated.
With millions of loyal users globally, we believe TikTok is the ideal platform to deliver a new and better commerce experience. We are looking for passionate and talented people to join our Operations team and help us build a commerce ecosystem that is innovative, secure and intuitive for our users.
This role is based in our Madrid office.
Responsibilities
- Identify, acquire and onboard high-potential Electronics merchants and brands across key subcategories such as household appliances, smartphones, consumer electronics, computing & gaming, smart home, etc.
- Support merchants with business model recommendations, assortment and pricing strategies, creator affiliation, platform education and operational readiness. Build mid- and long-term account plans to help them grow sustainably on the platform.
- Own GMV targets and consistently drive merchant performance through data analysis, experimentation and iteration.
- Analyze the Spanish Electronics market, consumer trends, product life cycles and subcategory performance to identify strategic priorities and new growth opportunities.
- Work closely with merchants to optimize key growth levers, including product selection, pricing, stock availability, campaigns, Affiliate, short video, LIVE and Ads.
- Collaborate cross-functionally with internal teams and external service providers to help partners develop relevant, engaging and conversion-driven content on the platform.
- Coordinate with internal Product, Operations, Marketing, Logistics and Compliance teams to solve merchant challenges and ensure a strong customer experience.
- Own internal projects that contribute to the development of the broader e-commerce ecosystem.
- Develop initiatives to continuously improve category competitiveness, including product assortment, pricing, merchant quality and content supply.
Qualifications
Minimum Qualifications
- Fluency in Chinese, Spanish and English. The role requires close collaboration with Chinese internal teams based in Mainland China, local Spanish stakeholders and global cross-functional teams.
- Strong interpersonal, communication and negotiation skills, combined with logical thinking and strong analytical capabilities.
- Relevant experience in Account Management, Business Development, e-commerce, marketplaces, consumer electronics or technology-related industries.
- Strong knowledge of the Spanish e-commerce and Electronics landscape, including consumer demand, competitive dynamics, digital evolution and mobile transformation.
- Ability to analyze seller performance, identify growth opportunities and translate insights into clear and actionable account plans.
- Ability to thrive in ambiguous and fast-changing environments.
- Fast learner with a strong can-do attitude and a high level of ownership.
Preferred Qualifications
- Experience managing Electronics brands, distributors, retailers or marketplace sellers, with direct ownership of commercial targets such as GMV, revenue or account growth.
- Understanding of key category levers such as pricing, assortment, product launches, inventory, promotions and operational or compliance requirements.
- Strong understanding of social commerce, including short video, livestreaming, content marketing, influencers, Affiliate and Ads.
- Strong team player and accountable owner of individual performance, consistently focused on delivering high standards and measurable results.
- Creative and commercially driven mindset, with the ability to identify new opportunities and influence partners to invest in sustainable growth.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
