Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).
In this role, you will be responsible for:
-
Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
-
Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
-
Management of backorders and customer returns.
-
Issuing and checking invoices in electronic format with possible resolution of anomalies.
-
Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
-
Complaints management.
What we are looking for in you:
-
Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
-
Native or very fluent level of Portuguese, both written, spoken and reading comprehension skills.
-
Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
-
Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.
-
Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
-
Aptitude for using advanced IT tools.
-
Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
-
Aptitude for teamwork.
-
Ability to withstand stress.
-
Aptitude for customer satisfaction and continuous improvement of service and processes.
What can we offer to you:
-
Permanent contract, with attractive salary and benefit package
-
Hybrid working schedule.
-
Working within an international, proactive and innovative environment.
-
Upskilling in a challenging but healthy competition atmosphere.
-
Mentoring and a company investing in the professional and personal development of its people.
-
Company with a purposeful mission.
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
