Overview:
About the Role
We are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization.
The ideal candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer-facing program management. Experience in retail execution and image recognition is highly preferred.
Responsibilities:
Solution Architecture & Delivery
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Own the end-to-end solution architecture for Solution deployments across European markets.
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Translate business requirements into scalable AI/ML-enabled solution designs.
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Work closely with AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.
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Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).
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Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.
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Ensure adherence to security, privacy, and compliance standards across markets.
Customer Success & Stakeholder Management
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Act as the primary point of contact for key European clients.
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Drive onboarding, adoption, and expansion of the PEPIRIS solution.
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Monitor customer KPIs and ensure delivery against agreed business outcomes.
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Lead executive reviews, roadmap discussions, and value realization sessions.
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Identify opportunities for upsell, cross-sell, and solution enhancements.
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Manage escalations and coordinate with internal teams to ensure timely resolution.
Program & Operations Management
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Oversee multiple deployments across markets, ensuring timely and high-quality delivery.
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Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.
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Drive continuous improvement in solution performance, model accuracy, and operational processes.
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Establish best practices, playbooks, and reusable solution components.
Qualifications:
Required Qualifications
- 10–14 years of experience in solution architecture, program management, or customer success roles.
- Proven experience delivering ML, AI, or data science–driven solutions.
- Strong background in enterprise system integrations and solution design.
- Experience managing customer-facing technical engagements.
- Excellent stakeholder management and communication skills.
- Experience working in cross-functional, global teams.
Preferred Qualifications
- Experience in retail execution, CPG, or field sales technology.
- Hands-on exposure to image recognition or computer vision solutions.
- Experience with Trax Retail or similar retail analytics platforms.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.
- Experience managing multi-country or European market deployments.
Key Competencies
- Solution design and architecture
- Customer success and relationship management
- AI/ML product understanding
- Cross-functional leadership
- Strategic thinking and problem solving
- Executive communication
What We Offer
- Opportunity to work on a cutting-edge AI-driven retail solution across Europe.
- High-visibility role with direct impact on customer success and product growth.
- Collaborative, global, and innovation-driven environment.
- Competitive compensation and benefits.
