Company Description :
OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.
In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.
Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.
With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.
As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.
This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.
At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
About Marlink
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Your Mission
We are seeking a highly experienced Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst - Supply Chain Management to join our D365 F&O Application Support Center of Excellence in Palma, Spain at Level 3. This role is responsible for providing expert functional support, resolving complex business and application issues, and ensuring the stability, usability, and continuous improvement of live D365 F&O environments.
The successful candidate will have 7+ years of hands‑on D365 F&O experience in Supply Chain Management, deep functional knowledge across the core modules, and proven experience operating in a managed services support environment. A Microsoft D365 Functional Consultant certification in Supply Chain Management is mandatory.
Key responsibilities:
Level 3 Functional Support
-
Act as the highest functional escalation point for D365 F&O Supply Chain Management incidents, problems, and service requests
- Diagnose and resolve complex functional issues impacting business processes
- Perform root cause analysis and work with technical teams to implement permanent fixes
- Provide expert input into problem management and known error documentation
- Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer
Functional Expertise & Solution Ownership
- Deep functional expertise in the following D365 F&O application areas: Supply Chain Management with manufacturing, Order Management & Advanced Warehousing
- Ensure supported solutions align with: Standard D365 F&O functionality, Best practice business processes, Configuration‑over‑customisation principles
- Develop, review and validate functional designs for: Configuration/Customisation, BAU enhancements, Change requests, Regulatory or business-driven updates
Change & Continuous Improvement
- Assess and estimate functional impact of proposed changes
- Support: UAT activities, Regression testing
- Release planning and deployment readiness
- Identify opportunities to improve: System usage, Process efficiency, Supportability and stability
- Develop & maintain accurate functional documentation, end-user training material and knowledge base articles
Stakeholder Engagement
- Act as a trusted functional advisor to business stakeholders
- Translate business requirements into clear functional solutions
- Communicate complex functional issues in a clear, business‑friendly manner
- Participate in: Service reviews, Change Advisory Boards (CAB), Major incident reviews
Required Experience & Qualifications:
Essential Experience
-
7+ years’ experience with Microsoft Dynamics 365 Finance & Operations – Supply Chain Management
- Proven experience in a production support / Level 3 managed service functional support role
- Multi‑legal entity and multi‑country deployments
- High-volume transactional environments
- Strong understanding of: End‑to‑end business processes supported by D365 F&O, and Configuration, parameters, and setups within owned modules
- Experience working across: Incident, problem, and change management processes, Strong analytical, troubleshooting, and problem‑solving skills, and Working knowledge of Azure DevOps or similar tools
Desirable
- Exposure to: Telecommunications and Satellite Communications Industry, and Regulatory or compliance‑driven industries
- Functional knowledge of: Integrations (DMF, dual‑write, APIs) and Power Platform (Power Apps, Power Automate)
Qualifications & Certifications (Must have)
-
Associate Level Microsoft Dynamics 365 Supply Chain Management Functional Consultant certification (Preferred)
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB‑330)
- Associate Level Microsoft Dynamics 365 Functional Consultant certification (Minimum)
- Microsoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB‑300)
- ITIL Foundation Level (desirable)
Skills & Mindset
- Customer‑focused with a strong service mindset
- Calm, structured, and methodical when dealing with complex issues
- Strong attention to detail and commitment to quality
Proactive and self‑motivated, with a continuous improvement mindset
-
Other Benefits:
-
Full-time, permanent position with competitive salary
- Annual performance bonus based on individual and company achievements.
- Hybrid model: possibility of two days per week of teleworking.
- Flexible working hours
- Access to private health insurance from day one.
- Exclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company.
- Be part of a 2025 Certified Great Place to Work®
- Benefits and perks at the office:
- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues.
- Gym and game room at your disposal.
- 50% subsidized lunch tickets in some Parc Bit restaurants.
- Continuous training and growth opportunities as the company expands.
- Career Growth: An opportunity to work in a high-growth area within a leading network solutions provider.
- Innovation-Driven Environment: Be part of Marlink’s commitment to delivering next-generation solutions in connectivity and digital transformation.
- Global Exposure: Work with diverse, talented teams across different regions and sectors.
- Professional Development: Access to training, conferences, and resources to enhance skills and knowledge.
OmniAccess is an equal opportunity employer committed to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status, has fair and equal access to opportunities for growth, development, and success.
We expressly encourage applications from qualified persons with disabilities. As part of our commitment to full inclusion, OmniAccess will assess and provide reasonable accommodations or adjustments, where needed and appropriate, and in accordance with applicable law, to ensure equal participation in the recruitment process, including applications, interviews, assessments and onboarding, as well as, where applicable, the performance of the essential functions of the role.
Candidates who require a reasonable accommodation or adjustment during the recruitment process may contact our HR team confidentially at [email protected]. Any information shared will be voluntary, treated confidentially and used only to manage the requested accommodation or adjustment and/or to comply with applicable legal obligations.
We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, skills, merit and alignment with the requirements of the role, ensuring a transparent and merit-based selection process for every candidate.
