We are looking for an experienced L2 Platform Operations Engineer to support operational activities on a MuleSoft platform environment during the Europe shift. The role focuses on ensuring platform stability, service continuity, and SLA compliance across a multi-cloud ecosystem including AWS, Azure, and OpenShift, while collaborating with internal teams and external partners in an international environment.
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Govern and oversee L2 operational activities to ensure service continuity and SLA compliance.
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Investigate, troubleshoot, and resolve incidents within agreed service levels.
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Perform platform analysis and operational troubleshooting.
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Analyze logs and identify root causes of operational issues.
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Escalate complex incidents to senior engineering teams when required.
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Support daily operations and service request execution.
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Participate in deployment, release, and change implementation activities.
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Execute operational procedures, runbooks, and recovery activities.
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Document incidents, resolutions, workarounds, and operational knowledge.
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Maintain and update knowledge base articles and technical documentation.
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Identify recurring issues and propose service improvements.
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Contribute to root cause analysis activities.
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Develop and maintain basic automation scripts for repetitive operational tasks.
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Track assigned actions through completion and closure.
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Lead production support meetings and operational reviews.
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Support Flex Gateway platform setup activities.
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Participate in on-call support and major incident resolution when required.
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Incident reports with documented resolutions and workarounds.
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Updated operational documentation and knowledge base content.
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Root cause analysis outputs and improvement recommendations.
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Automation scripts for operational efficiency.
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Runbook execution and recovery procedure records.
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Action tracking logs through completion.
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Deployment, release, and change implementation records.
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3–5 years of experience in MuleSoft platform management (not API development).
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Experience with MuleSoft Omni Gateway / Flex Gateway.
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Terraform expertise.
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OpenShift expertise.
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GitHub experience.
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Basic AWS knowledge.
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Basic Azure knowledge.
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Strong understanding of Authentication & Authorization mechanisms, including OAuth and OpenID.
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ITIL process knowledge.
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Argo CI/CD experience.
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MuleSoft Flex Gateway.
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XML, XSD, WSDL, WS-*, Java, JSON.
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Basic networking knowledge (Virtual IPs, Firewalls, Load Balancers).
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Certificate lifecycle management.
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SOAPUI and Postman.
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ServiceNow.
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Linux.
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English level C1 or higher.
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Degree in Computer Science or equivalent background.
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Experience working with internal teams and external providers in international environments.
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Availability to work in a hybrid model (minimum 3 days onsite, 2 days remote).
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Availability for occasional out-of-hours support.
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Willingness to travel or relocate for short periods when required.
Interested in learning more? We'd love to hear from you. Reach out and let's schedule a conversation to discuss the opportunity.
