Job title: Technical Customer Success Specialist
Team: Clients
Location: Hybrid work model from Madrid, Spain
Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes, stay competitive, and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge!
We're looking for a Technical Customer Success Specialist who owns the full post-sale relationship with our customers and goes one level deeper than a standard CS profile. You'll run onboardings, QBRs, adoption, and renewals like any great CSM, but you'll also be the person who understands the data and the integrations underneath the platform, and who uses AI every day to work faster and smarter than the rest.
This is not a coding role. You won't be shipping production software. But you will need to be comfortable reading data, understanding how integrations and data flows work, spotting when something is off, and using AI tools to investigate, draft, and solve problems autonomously instead of escalating everything.
Most CS roles stop at relationships and adoption. This one combines that with technical fluency and an AI-first way of working. Concretely, you'll need to:
Understand data architectures at a working level: data models, integrations, pipelines, and where things break.
Diagnose technical issues before escalating: data quality problems, wrong configurations, integration errors, mapping mistakes.
Translate between three languages: product, data, and business.
Use AI as a daily multiplier: to analyze data, draft customer-facing content, build internal documentation, and accelerate troubleshooting.
Work side by side with both the customer (IT, Data, Sustainability teams) and our internal Product and Engineering teams.
You'll own a portfolio of customer accounts across their full lifecycle. Your goals will focus on these areas:
Receive a complete handoff from Sales: customer motivations, pain points, expectations, current data setup, and key stakeholders (including IT/Data profiles).
Hold the first call within <48 hours post-signature to realign technical and business expectations, agree the implementation timeline, and assign responsibilities.
Execute a structured implementation plan with clear milestones.
Support the setup and validation of data integrations between customer systems and Dcycle.
Review data quality: identify inconsistencies, missing data, and mapping errors.
Train the customer on the functional and technical skills needed to use Dcycle autonomously.
Run periodic checkpoints: progress, blockers, next steps.
Run monthly strategic review meetings that include data quality and integration health, not just usage.
Monitor a technical health score: platform activity, pipeline errors, data completeness.
Diagnose technical issues and resolve the ones within your reach. Escalate the rest with clear context.
Anticipate technical risks before they impact the customer's business.
Identify opportunities to optimize how the customer works with their data.
Translate business needs into technical requirements: which sources to connect, which data to clean, which metrics to calculate.
Help customers structure and organize the data relevant to their reporting and operational goals.
Explain how the product's technical capabilities (automation, integrations, analytics) improve their processes.
Connect platform metrics to business KPIs.
Interpret dashboards, spot data anomalies, and propose solutions.
Run basic queries or use AI tooling to interrogate data and answer customer questions quickly.
Validate that data and transformations produce the expected outcomes.
Detect first-level integration and pipeline issues, and package them clearly for Product/Engineering when needed.
Be the voice of the customer inside Dcycle, especially on technical topics.
Document technical and functional feedback in the CRM so every team has access.
Work closely with the customer's IT/Data teams and with our Product/Engineering teams internally.
Escalate complex issues with detailed context and reproduction steps.
Align internal teams (Sales, Product, Support, Marketing) around the customer's needs.
Measure and communicate tangible ROI every quarter, data-backed.
Identify growth opportunities (new modules, integrations, business areas, geographies).
Own and drive renewal and expansion across your portfolio.
Run QBRs with both technical and business metrics.
Contribute to creating and improving internal CS processes.
Use AI to build playbooks, templates, training content, and lightweight automations that scale the team.
Produce functional and technical content on Dcycle's software, integrations, and best practices.
We're looking for people who:
Communicate exceptionally well – express complex technical concepts clearly, listen actively, and navigate customer conversations with confidence and empathy.
Solve problems proactively – approach challenges with analytical thinking, creativity, and a strong bias toward action.
Take ownership and accountability – work autonomously, follow through on commitments, and own customer outcomes.
Cultivate a strong growth mindset – welcome feedback, step outside your comfort zone, and consistently strive to improve.
Keep a great sense of humor – bring positivity, lighten challenging moments, and contribute to an enjoyable team culture.
Languages: Spanish and English at C1 level. German is a strong plus.
3-5 years in Customer Success, account management, technical consulting, implementation, or similar customer-facing roles within B2B SaaS.
Comfort reading and interpreting data, and a working understanding of how integrations work (APIs, webhooks, connectors, data flows) at a conceptual level. No production coding required.
Hands-on, daily use of AI tools to analyze, draft, document, and troubleshoot. You should already work this way, not be planning to start.
Advanced spreadsheet skills (complex formulas, pivot tables, visualizations) for fast customer-side analysis.
Experience running onboardings, QBRs, and renewals end to end.
Data & integration literacy
Solid grasp of data models and databases: entities, relationships, schemas.
Ability to read and reason about data pipelines and transformations (ETL/ELT, data flows) without necessarily building them.
Comfort running basic SQL queries or using AI to interrogate data is a strong plus.
Familiarity with operational data sources: ERP, CRM, inventory systems, spreadsheets.
Ability to diagnose data quality issues: missing data, duplicates, inconsistencies, formatting errors.
SaaS B2B product experience
Track record across the enterprise B2B SaaS lifecycle: implementation, adoption, expansion, renewal.
Experience working alongside Product and Engineering on customer feedback loops.
Familiarity with CS/CRM/support tooling (HubSpot, Gainsight, Zendesk, Planhat, or similar) is a plus, not a requirement.
Comfort operating in fast-moving SaaS environments with frequent product changes.
Familiarity with ESG concepts, sustainability reporting, or related regulations (CSRD, EU Taxonomy, GRI, TCFD, CDP).
Ability to translate ESG technical jargon into business impact.
We're not just looking for experience; we're looking for people with a growth mindset who can drive innovation and challenge the status quo.
Competitive compensation DOE.
23 paid vacation days.
2 weeks of team-building per year.
Cobee card for added flexibility.
Subsidized training for continuous development.
Flexible work schedule:
Start anytime between 8:00-9:30 AM.
Leave anytime between 5:30-7:00 PM (Monday-Thursday).
Finish at 3:00 PM on Fridays.
First three months: onsite (to immerse yourself in the team and product).
After that: 3 days in office, 2 days remote each week.
Extra remote days for parents, long commutes, or managers.
Full remote work (optional) from the end of Summer team building until September warm-up week, and from the end of Winter team building through to January 6th.
We have a thorough but efficient hiring process:
Screening Call: a short intro call where we explain Dcycle and the role, confirm your availability, salary alignment, and walk you through timelines.
Interview with Talent: your first real conversation, sharing your story, motivation, and experience so we can get to know you and set you up for the next steps.
Interview with the Hiring Manager: a deep-dive with your future manager testing your hard and soft skills through detailed examples and probing follow-ups.
Business/Technical Case (Role-Specific): a hands-on exercise mirroring real work to show how you think, prioritize, and deliver.
Values Interview: a chat with a Values Champion to understand how you live a specific Dcycle value in practice and test your cultural fit.
Interview with Operations: a practical session that stress-tests your resilience, attention to detail, and consistency, ending with time for your questions.
Interview with the Founders: a final conversation to confirm mutual fit, trust, and that you'll help raise Dcycle's talent bar.
At Dcycle, we build ESG software that helps companies take control of their non-financial data: one system of record to collect, verify, and report with clarity.
We cut through regulatory, financial, and technical noise so sustainability is transparent, actionable, and easy to manage.
After four years of fast growth, our platform has empowered over 500 companies to take control of their non-financial data, enabling more informed decisions and streamlined processes.
In 2025 we're tripling revenue and scaling internationally; your work will help companies have greater control of their information and work better within their teams, across Europe.
We're a no-bullshit, high-ownership team: challenge ideas, bring fresh perspectives, sweat the details, and grow fast, professionally and personally. If you want to build the infrastructure for sustainable business, this is where you'll do it.
Our office culture is built on mutual respect: nobody gets stepped on here. We collaborate across teams, and we ensure that our employees are taken care of so they can do their best work. Your well-being matters to us because when you're at your best, the company thrives.
That being said, we hold ourselves to high standards. The challenges we face are big, and we work hard with motivation and determination, always putting the company's interests first. Success is celebrated as a team, and we also support each other through the tougher moments, because we know we're all in it together.
At Dcycle, we have strong company values:
We are #1 driven by growth, passionate, energetic, and always ready to embrace challenges. Willing to put in the effort to improve and get better.
We fix what's broken ownership means taking responsibility not only for the outcomes but also for the journey: identifying problems, creating solutions, and driving results with dedication and accountability.
We take humor seriously we're a close-knit team, and it's a pleasure to be surrounded by our own. We come to work not just to succeed, but to enjoy our time together and have fun.
We are intelligent we learn quickly, adapt easily, and are technical experts in our field, guided by common sense. We combine expertise with practical thinking to make smart decisions and solve problems efficiently.
What's the hiring process like?
It's tough but fair. We want to make sure you're a great fit, so we'll assess your technical skills, values, and potential. We provide feedback within 2 days and aim to move quickly.
How can I prepare for the interview process?
We recommend reviewing the job description thoroughly, researching our company culture, and preparing for both technical and behavioral interview questions. Practice technical tasks to be ready for any technical rounds.
Can I apply if I'm outside of Spain?
If you have a valid work permit for Spain and are willing to relocate to Madrid, we're happy to consider your application. We don't sponsor visas.
Can I apply for multiple positions at once?
Yes, you are welcome to apply for multiple positions that align with your skills and interests. We will assess your suitability for each role and reach out if there's a match.
