Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
Are you a highly organized professional who thrives in a dynamic environment? Do you excel at multitasking, managing logistics, and providing top-tier business support?
As ourLearning and Business Operations Coordinator, your primary focus will be on delivering exceptional Business Support and Event/Workshop Coordination.Alongside this core responsibility, you will actively support our team in smooth Training Management operations and compliance-driven Documentation Management.Utilizing your consolidated expertise across various corporate tools and processes, you will directly contribute to the success of our Global Customer Support organization, course participants, trainers, and internal customers, ensuring our global and local teams are supported efficiently every day.
Given the evolving nature of our field and our constantly growing scope of work, we are looking for a reinforcement who is agile, flexible and intrinsically motivated to:
- Quickly onboard themselves into new processes and technical topics.
- Embrace change and support the team in integrating new tasks.
- Contribute actively to our day-to-day operations in a global setting
Your Responsibilities:
Business Support
- Event& Workshop Management: You will be the mastermind behind our GCS events and workshops. You will coordinate all logistical aspects, including venue selection, catering, accommodation arrangements, and vendor management, while collaborating closely with stakeholders to bring event specifications to life.
- Procurement: Handle the end-to-end ordering process for various corporate needs, including setting up new suppliers and efficiently coordinating approval workflows across stakeholders.
- Travel Coordination: Assist with international travel arrangements and provide timely guidance for travel within the EMEA region using our Travel Management System.
- Onboarding: Support the seamless onboarding of new team members
Documentation Management
- Workflow Management: Set up and manage timely signature workflows for regulatory-relevant documents within our electronic Document Management System (eDMS) according to required specifications.
- Quality& Review: Review and modify documents with high accuracy, ensuring top-tier quality for all metadata entries in the eDMS.
- Subject Matter Expert: Act as the primary point of contact for all eDMS-related inquiries, serving as a trusted partner and advisor for the entire GCS organization.
- Cross-Department Collaboration: Support and collaborate with other departments to actively maintain data integrity and document quality.
Training Management
- Course Coordination: Assist the team in organizing and managing local and global product and non-product training courses, ensuring smooth communication with internal and external stakeholders.
- LMS Administration: Handle course creation, participant registrations, training assignments, waitlist coordination, and prerequisite verification within the Learning Management System.
- Data Quality& Content: Maintain training metadata and ensure the availability of relevant training content to guarantee high data quality.
- Participant Assistance: Act as a helpful point of contact for training participants, assisting with logistical support, visa applications, and on-site support.
- First-Level Support: Provide reliable first-level troubleshooting and support for questions regarding DIA product training, and generate ad-hoc reports as requested
Your Profile
To be successful in this role, you should bring a strong mix of organizational talent, attention to detail, and a service-oriented mindset.
Education& Experience:
- Professional Education: Successfully completed commercial vocational trainingor an equivalent educational background
- Professional Experience: At leasttwo years of experience inbusiness operations,event coordination, training management, ideally withina service-oriented corporate environment.
Key Skills& Attributes:
- Organizational& Event Excellence: Strong organizational skills with a proven ability to manage event logistics, workshops, and business support processes independently and efficiently.
- Tool& Process Proficiency: Basic knowledge of the tools and processes required for the role (prior experience with DiaDoc, myBuy and Cornerstone platforms is highly advantageous).
- Accuracy& Reliability: A high standard for accuracy and quality, especially when handling compliance documentation and data entry.
- Customer& Service Orientation: A strong passion for helping others, managing stakeholder relationships, and delivering excellent internal service.
- Language Skills: Excellent written and spokenEnglish skills are required. Knowledge of a second foreign language is a distinct advantage.
Are you ready to coordinate our success? Apply now!
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
