About the Role
El Ingeniero de Floorcare de TASKI es la cara visible de la excelencia técnica ante los clientes, encargado de reparar, realizar el mantenimiento y brindar soporte a las innovadoras máquinas de cuidado de suelos de TASKI. Este puesto combina servicio técnico en campo, atención al cliente, disciplina operativa y sólidos conocimientos técnicos para ayudar a los clientes a lograr un rendimiento fiable, reducir los tiempos de inactividad y obtener resultados de limpieza de alta calidad.
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Maintain and repair TASKI floorcare machines for Solenis customers, ensuring safe working practices and correct PPE use.
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Deliver high levels of customer service to internal and external customers.
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Resolve complex technical issues efficiently to minimise machine downtime.
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Actively use, train and promote remote diagnosis and remote fix options.
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Continuously upskill through training to maintain expert knowledge of new TASKI machines.
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Monitor van stock, spare parts and equipment to support a strong First-Time Fix rate.
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Plan schedules efficiently to work in the most productive way possible.
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Keep Salesforce updated, including parts requirements, incomplete jobs and planning updates.
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Read, understand and implement all Global Technical Support communications.
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Experience: Minimum 3 years’ technical experience, including at least 2 years in mechanical engineering; floorcare equipment preferred.
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Independence: Able to work independently, manage schedules and take initiative.
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Attention to Detail: Accurate in mechanical repairs and administrative reporting.
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Customer Focus: Dedicated to service excellence and professional TASKI brand representation.
