Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.
Location: El Prat de Llobregat (Barcelona), Spain
Hayward Industries is the world’s leading manufacturer of residential swimming pool equipment, serving customers across Europe, North America, and more than 60 countries worldwide. For over 50 years, we have been delivering innovation, energy efficiency, safety, and reliability to pool owners around the globe.
We are currently looking for a Customer Service Representative – Export & Intercompany to join our European Customer Service team.
As part of the Customer Service team and reporting to the Customer Service Manager Europe, you will play a key role in ensuring excellent customer support while managing export operations and intercompany order flows across our international network.
You will work closely with Sales, Supply Chain, Logistics, Operations, and Finance teams to ensure a seamless customer experience from order entry to delivery.
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Manage customer inquiries via phone and email, providing timely and professional support.
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Process and monitor customer orders using ERP systems.
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Follow up proactively on order status, deliveries, and potential delays.
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Handle customer claims, returns, and service incidents.
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Coordinate deliveries and transportation with customers and logistics partners.
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Manage export orders, shipment tracking, and international documentation.
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Prepare and validate export documents such as Bills of Lading, Air Waybills, Customs Declarations, and Certificates of Origin.
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Coordinate intercompany orders between subsidiaries, manufacturing sites, and distribution centers.
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Liaise with customs agents, freight forwarders, and internal stakeholders to ensure smooth shipment execution.
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Monitor delivery timelines and communicate risks, constraints, or alternative solutions when required.
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Maintain accurate customer and order data and support continuous process improvements.
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Generate reports related to order status, shipping performance, and operational indicators.
✅ 1–3 years of experience in Customer Service, Order Management, Logistics, or Export Operations.
✅ Strong customer-oriented mindset and excellent communication skills.
✅ Good knowledge of international trade documentation and export processes.
✅ Ability to manage multiple priorities in a fast-paced environment.
✅ Strong attention to detail, organizational skills, and problem-solving capabilities.
✅ Proactive attitude and team-player mentality.
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Fluent English (mandatory).
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French is a plus.
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Experience with ERP systems (Microsoft Dynamics 365 is an advantage).
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Good command of Microsoft Office, particularly Excel.
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Knowledge of international shipping and logistics processes.
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The opportunity to join a leading international company.
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A dynamic and multicultural working environment.
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Exposure to European and global operations.
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Professional growth and development opportunities.
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A collaborative and supportive team culture.
If you are passionate about customer service, logistics, and international trade, and you are looking for your next challenge in a global organization, we would love to hear from you.
Apply now and become part of Hayward!
