Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
Job description
The IT Technical Analyst for ServiceNow IRM focuses on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under the guidance of more experienced analysts. In this entry-level role, you will operate within well-defined, routine tasks, focusing on continuous learning and applying core business analysis principles. By supporting the delivery of clearly documented requirements and assisting with problem definition, you will build foundational skills while contributing to the design of specific IT solution features.
Description of the area
Job Responsibilities
- Scope / (Content Leadership): Operates within well-defined, routine tasks under close supervision, with a primary focus on continuous learning and adherence to established business analysis principles, frameworks, and standards. Executes work within existing templates and processes, proactively seeking clarification and collaborating effectively with team members to build confidence and capability.
- Accountability/Problem Solving: Supports senior Analysts and Solution Architects in analyzing technical problems within a defined scope, contributing to problem definition, and identifying potential root causes under guidance. Elicits and clarifies stakeholder needs, analyzes and maps requirements, and assists in identifying and presenting basic solutions. Accountable for the timely completion and quality of assigned discrete tasks and delivering clearly documented requirements.
- Stakeholder Management: Identifies primary team members and internal stakeholders within a project, interacting closely with agile team members working on IT solutions. Acts as a supportive communicator and information gatherer, assisting in preparing basic project updates, capturing stakeholder feedback, and clarifying basic requirements on small, well-defined engagements.
- Impact/Strategy: Focuses on participation, observation, and learning to understand foundational objectives and their relevance. Makes foundational contributions to project objectives while learning how they align with broader goals.
- Complexity / (Product Size): Works typically on a single solution level, supporting the analysis and documentation of requirements for specific features or functionalities. Demonstrates the ability to analyze individual solution components and understands the basic impacts of changes within this limited scope.
- Business / Technical ability: Exhibits a basic understanding and application of tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis. Possesses a foundational understanding of the relevant business or technical domain and supporting technologies.
Qualifications
Education / Experience
- Entry-level experience with a focus on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under guidance.
- Demonstrated eagerness for continuous learning and adherence to established business analysis principles, frameworks, and standards.
- Knowledge of Risk Management and IT Security is a plus
Technical Skills
- ServiceNow Foundations: Basic understanding of ServiceNow tables, fields, and workflow relationships.
- AI Proficiency is a plus: Ability to use Claude (or similar LLMs) to assist in technical analysis, documentation drafting, and platform troubleshooting.
- Agile Methodologies: Foundational knowledge of Agile/Scrum principles, Understanding of how to navigate a backlog and meet sprint commitments.
- Requirement Translation: Ability to turn a business policy into a functional technical requirement.
Additional Qualifications
- Demonstrated foundational awareness of how different parts of the organization interact.
- Strong collaborative skills, with a readiness to act as an escalation assistant and proactively seek clarification from team members.
- Analytical mindset with the ability to "think in workflows"—understanding how a task moves from "Draft" to "Closed."
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
