Mandarin Oriental Punta Negra, Mallorca is looking for a Barista to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
About the job
Based at the Mandarin Oriental Punta Negra, Mallorca, as the Barista you will be responsible for delivering an exceptional guest experience through the preparation and service of high-quality coffee, tea, and specialty beverages, whilst providing friendly, efficient, and personalised service.
As Barista, you will be responsible for the following duties:
- Preparing and serving a wide range of coffee, tea, and other hot and cold beverages according to hotel standards, recipes, and presentation guidelines.
- Setting up the coffee station and preparing daily mise en place, ensuring coffee, milk, alternative milks, teas, syrups, garnishes, glassware, chinaware, fresh juices and tools are properly stocked and organised.
- Ensuring the coffee machine, grinders, brewing equipment, and service area are clean, calibrated, and ready for service at all times.
- Maintaining cleanliness and hygiene of the coffee and barista area, including regular sanitisation of surfaces, equipment, fridges, storage areas, and utensils.
- Preparing beverages with consistency, attention to detail, and proper technique, including espresso extraction, milk steaming, latte art, iced coffee preparation, teas, infusions, and other specialty drinks.
- Providing support across all outlets when required, assisting with coffee service, beverage preparation, and general service operations and trainings.
- Restocking coffee, milk, teas, garnishes, takeaway items, chinaware, glassware, and barista supplies throughout service to ensure full readiness.
- Maintaining and organising appropriate stock levels and ensuring sufficient inventory for daily usage.
- Monitoring the quality and freshness of all barista-related products, reporting any shortages, expired items, or quality issues to supervisors promptly.
- Ensuring all glassware, chinaware, coffee cups, saucers, utensils, and service equipment are in proper condition at all times, and recording any broken items in the outlet breakage list.
- Supporting Bartenders, Waiters, and Supervisors during service by preparing beverages, delivering drinks , clearing used items, and assisting with guest requests.
- Assisting with basic bar preparation and non-alcoholic beverage production as instructed, under the supervision of the Bartender, Bar Supervisor, or Outlet Manager.
- Following all hotel standards regarding guest interaction, grooming, hygiene, service sequence, and product presentation.
- Maintaining a positive, professional, and team-oriented attitude, ensuring guest satisfaction through attentive, courteous, and efficient service.
- Working closely with Bartenders, Waiters, Supervisors, and Managers to keep them promptly and fully informed of all relevant coffee, beverage, stock, and operational matters.
- Assisting with end-of-shift breakdown, cleaning duties, and periodic deep cleaning tasks of the coffee station, back-of-house areas, machines, grinders, fridges, shelves, and storage spaces.
- Reporting any equipment issues, machine malfunction, grinder problems, stock shortages, or operational challenges to supervisors promptly.
- Ensuring all coffee and beverage preparation follows health, safety, hygiene, and HACCP standards at all times.
- To carry out any additional duties requested by management, related to hotel operational activities.
- Follow the principle of the 5Ps: “Proper Planning Prevents Poor Performance” at all times and for all activities.
As Barista we expect from you:
Experience and education
- 1-2 years’ experience in a similar role or within bar service is preferred.
- Experience in luxury hospitality or high-end environments is desirable.
Technical Skills
- Communicate well with colleagues and superiors.
- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Ensure customer satisfaction from arrival to departure in accordance with the Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOHG.
- Have a natural, warm smile and a friendly and passionate approach towards guests.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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