Love solving complex operational puzzles at scale? As a Process & Systems Engineer, you'll own initiatives end-to-end — from identifying improvement opportunities to piloting solutions that eliminate variation and boost performance across dozens of fulfillment centers in Europe.
Key job responsibilities
- Evaluate performance metrics across the EU fulfillment network to identify process improvement opportunities within your assigned process path
- Design, test, and pilot new initiatives from scratch within strict timelines, owning them end-to-end from concept to measurable results
- Develop and implement standard operating procedures that optimize daily operations for each fulfillment process
- Partner with FC operational leaders to execute process improvements that drive stabilization and standardization, reducing variation between shifts, buildings, and regions
- Deliver coaching and technical guidance to operational leaders across the network, closing knowledge gaps and raising process standards
- Measure and communicate project impacts in partnership with site leaders responsible for day-to-day operations
- Collaborate cross-functionally with Engineering, Robotics, Launch, RME, L&D, and Operations teams to deliver capability development projects
- Travel 30–50% of the time to support network-wide implementation
A day in the life
You'll navigate problems with ambiguity, finding the right path forward — identifying short-term fixes while working towards long-term solutions. You'll need flexibility to reassess priorities and solve problems at short notice. Leveraging your subject knowledge, you'll identify and pursue tactical and strategic opportunities with business partners both within and outside your organization, bridging the gap between operations and technology teams to deliver reliable systems that help fulfill customer shipments on time and free of defects.
About the team
(ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth.
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Travel up to 30% of the time
- Bachelor's degree or equivalent
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience communicating and presenting to senior leadership
- Proven project, team and stakeholder management experience, either from management consulting and/or from industrial sectors – in either case, a strong focus on operational projects is preferable
- Experience driving projects to improve operations and support-related processes
- MBA
- Proven experience across the full project lifecycle (i.e., scoping, design, testing and full-scale implementation)
- Entrepreneurial and action-oriented with ‘roll up the sleeves’ attitude
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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