Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Front Office Manager is responsible for leading the Front Office team and ensuring an exceptional guest experience in line with Marriott International standards and the unique character of Hotel Querencia de Sevilla, Autograph Collection. This role oversees the daily operation of the Front Office department, drives guest satisfaction, and ensures efficient team performance.
Key Responsibilities
Manage and supervise the daily Front Office operations, ensuring smooth and efficient service delivery.
Lead, motivate, train, and develop the Front Office team.
Ensure outstanding guest service and promptly resolve guest concerns and complaints.
Oversee check-in, check-out, room assignment, and billing procedures.
Monitor guest satisfaction scores and implement continuous improvement initiatives.
Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to enhance the guest experience.
Ensure compliance with Marriott brand standards, hotel policies, and health and safety procedures.
Support revenue optimization through effective room inventory and upselling strategies.
Qualifications:
Minimum 2 years of experience in a supervisory or management role within Front Office operations.
Degree or diploma in Hospitality Management, Tourism, or a related field.
Fluent in Spanish and English; additional languages are a plus.
Strong leadership, communication, and problem-solving skills.
Previous experience with Marriott systems and standards is an advantage.
The opportunity to join a prestigious luxury hotel within Autograph Collection by Marriott. Career development opportunities within an international hospitality environment. Continuous training and professional growth. Access to Marriott associate benefits and recognition programs.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
