The position
The Service Operations Coordinator will be responsible for ensuring the successful end-to-end delivery of contracted services, meeting customer commitments in terms of scope, quality, schedule, cost, and safety. The role coordinates planning, resource allocation, logistics, materials, technicians, and Health & Safety requirements to ensure smooth execution and achieve operational and invoicing targets.
Acting as the main operational contact for customers and internal stakeholders such a FSE, PM´s etc. You will manages scope of works, risks, deviations, warranty on field activities through processes and tools. Driving continuous improvement and ensuring compliance with company processes, tools, and safety standards. A proactive, results-oriented mindset is essential to ensure services are executed efficiently, safely, and without operational gaps.
Main responsibilities
- Manage the end-to-end execution of contracted services to ensure customer commitments are met.
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Coordinate resources, including technicians, materials, logistics, and H&S requirements, ensuring readiness before execution.
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Act as the primary operational contact for Field Engineers and support execution-related issue resolution.
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Manage risks, deviations, and scope changes, implementing corrective actions and minimizing financial impact.
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Monitor costs and support achievement of invoicing and operational performance targets.
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Participate in warranty-related activities at customer sites.
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Drive continuous improvement through effective use of processes, systems, and planning tools.
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Ensure work is delivered safely, on time, within budget, and according to quality standards.
Qualifications and Requirements
- Ideally will have technical educational background but we open for other fields.
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At least 5-6 years of experience in a similar role, ideally in after sales departments.
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Must have strong stakeholder management skills and proactive personality.
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Will be key to have great organizational and time management skills.
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Must be able to speak in English (B2).
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Ideally experience with SAP & Salesforce & CRM.
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Must be willing to work on flexible hours if required based on the business needs.
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The position is to be based in Vitoria-Gasteiz but will be hybrid (2-3 days home office).
