Job Purpose
Provide outstanding customer service and order management support, acting as the main point of contact for customers, sales teams, and distributors from initial inquiry through to order delivery. Ensure a seamless customer experience by coordinating quotations, documentation, order processing, logistics, and export activities.
Key Responsibilities-
Manage daily communication with customers, sales teams, and agents regarding inquiries, orders, projects, claims, and product documentation.
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Prepare quotations, proforma invoices, and customer documentation.
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Coordinate sample requests and technical information with internal departments.
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Maintain customer, pricing, contract, and product data in SAP.
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Process customer orders, issue order confirmations, and monitor deliveries.
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Coordinate transport and export logistics, including road, sea, and air shipments.
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Prepare export and customs documentation and liaise with freight forwarders, customs agents, banks, and regulatory authorities.
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Support payment processes, letters of credit, and credit control activities.
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Handle customer complaints and claims, ensuring timely resolution and follow-up.
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Collaborate closely with Sales, Production, Quality, Logistics, Compliance, and Finance teams.
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Ensure compliance with company policies, SOX controls, and internal procedures.
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Support international customers across North Africa, APAC, LATAM, and other global markets.
Requirements-
1–2 years of experience in Customer Service, Order Management, Sales Support, or a similar role.
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Fluency in English and French is a must.
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Experience with SAP and Salesforce is highly preferred.
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Knowledge of logistics, transportation, and export documentation is preferred.
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Experience in International Business is preferred.
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Strong communication, organizational, and problem-solving skills.
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Customer-focused, flexible, and comfortable working in a fast-paced international environment.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
