Remote (based in Barcelona, Spain) · Full-time (39h/week) · Mon–Fri 09:00–18:00 · Start: ASAP
ABOUT THE ROLE
Work remotely from Barcelona as part of a customer service team supporting Danish-speaking clients of a global industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries — delivering accurate, professional support in a structured remote environment.
RESPONSIBILITIES
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Handle inbound enquiries from Danish-speaking clients via phone, email, or chat — covering product information, orders, and account queries
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Provide accurate and timely responses, escalating complex technical cases where required
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Maintain up-to-date records of all customer interactions in the CRM system
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Collaborate with internal teams to ensure seamless issue resolution
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Consistently meet quality and productivity KPIs
REQUIREMENTS
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C2 level of Danish and B2+ level of English — written and spoken
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Strong written and verbal communication skills
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Self-disciplined and reliable — comfortable working independently in a remote setup
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Previous experience in customer service is valued but not mandatory
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Based in Barcelona or willing to relocate to Barcelona (mandatory)
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Eligible to work in Spain (EU ID or Spanish residence card)
WHAT WE OFFER
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Full-time remote contract — work from home in Barcelona
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Competitive salary + performance bonus
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Relocation support: €500 relocation bonus for candidates moving to Barcelona
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Private medical insurance
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Referral programme — earn up to €2,000 per successful referral
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Ongoing training and clear career progression
