Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
Are you ready to be at the forefront of our diagnostic solutions? As aField Service Engineerfocusing on our revolutionarySBX sequencing technology, you will be the guarantor of maximum system uptime in our customers' laboratories. With your technical expertise and solution-oriented mindset, you will ensure the seamless deployment of our pioneeringNext Generation Sequencing (NGS) platform with precision and efficiency.
You will become part of a highly qualified service team. We are a community of technical experts who maintain a direct line to our sales department and molecular laboratory specialists. Together, we manage the rollout and support of our new AXELIOS platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.
Your responsibilities
In this key position, you will be responsible for the operational excellence of our state-of-the-art diagnostic systems:
- Troubleshooting: You will independently perform complex error analysis and repairs on our systems, with a particular focus on AXELIOS and its digital interfaces ;
- Installation: You will manage the installation and commissioning of our new sequencing platforms - from checking the customer's technical infrastructure to the final handover ;
- Maintenance: The planning and execution of preventive maintenance intervals will be in your hands, ensuring the maximum performance of the systems at all times ;
- Advisory: As a technical expert and competent point of contact, you will provide sound advice to our customers regarding system adjustments and the appropriate service portfolio.
Your profile
You possess strong analytical skills and enjoy diving deep into complex mechatronic and molecular systems:
- Education: You hold a degree in Engineering (University/Applied Sciences), are a state-certified technician, or possess a comparable qualification in Electrical Engineering, Mechatronics, or Medical Technology ;
- Experience: Ideally you have between 3 and 5 years of professional experience in technical service and you have already had exposure to Next Generation Sequencing (NGS) or similar molecular techniques ;
- IT Expertise: You are proficient in the configuration and diagnostics of IT interfaces as well as in handling Linux and modern network infrastructures ;
- Communication: You communicate fluently in Spanish and have very good English skills for working within an interdisciplinary, international team of experts ;
- Mindset: You are customer-oriented, business-minded, and characterized by a structured, independent way of working in a dynamic, innovative environment ;
- Mobility: Due to regional deployment planning and travel times, you should ideally live in close proximity to an international airport (Madrid or Barcelona). Furthermore, you hold a valid driver's license and have a high willingness to travel to support our customers within the EMEA-LATAM region.
We kindly ask you for an up-to-date CV in English.
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
