Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.
As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.
As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
Minor Hotels Europe & Americas is looking for a proactive and energetic GSO Contract Management & Team Support with a strong desire to enter the Global Sales environment.
We are looking for someone with a passion for excellence and who has a lot of enthusiasm. We need someone who has exceptional support service standards that can offer support to our Sales Team with their administrative duties. This role will require this person to process and maintain contracts, have proficient reporting skills, coordinate sales efforts in the geographical working area while representing this international hotel chain.
- The role will report directly to the Contract Management Team Leader and will support the Directors of Business Development of Global Sales NORAM & UK and Sales Managers & Directors in the sourcing & conversion of Business RFPs (Transient & Group) inquiries.
-
Coordination support for Corporate & Consortia Global Contracting: to create, maintain and update account RFP files in accordance with agreed standards during the full sales process (RFI, Business Case Analysis, RFP Preparation & Launch, Negotiations, Rate Loadings and Rate & Availability Audits, Etc.), and interact with all RFP Tools for proper RFP account management procedures.
-
Development & Training of processes in regard to contracting
-
PO Creations and Re-invoicing processing
-
Leads in pipeline analysis
-
Monthly and Quarterly Reporting extractions and circulation
-
Ensure data accuracy in all company systems
-
Supporting Sales Force: the ability to promote NH / Minor Hotel Group of worldwide properties and assist with any client inquiries in the absence of the Sales Managers and/or Directors.
-
To work with all NH Sales Tools and Systems and be the point of contact for questions related to Sales Contracting, SAP / TMS, All RFP Contracting Tools & Systems, GDS and CRM
-
The ability to communicate with HQ, our Business Units, other GSOs, GEMs and Hotels to ensure that all requests for action plans, reports, rates and other needs are followed up in a timely manner.
-
To liaise with the DBD and Sales Team on any ad-hoc projects, commercial actions, administrative tasks & sales activities needed
-
The willingness to attend and participate in all required meetings with sales team and clients
-
Support in office management tasks, Responsible for meeting deadlines and submitting reports in a timely manner and the maintenance of a high-quality client Database
EXPERIENCE
No required
QUALIFICATIONS
-
Currently enrolled, preferably in the final year of a degree in Tourism/Business Administration (or related Master’s Program)
-
Min 1-year experiences in the hospitality industry
-
Knowledge of Microsoft Office and Hotel Management Systems
-
Is fluent in English, both verbal and written communication
- Further languages like Spanish is an advantage
PREFERRED SKILLS
-
High competencies in Microsoft Office i.e. the use of Outlook, Word, Excel and Power Point
-
Ability to initiate action or take decisions, if necessary, & without needing detailed instructions or information
-
Knowledge of the B2B market segments including RFP process, Tools, & Contract Negotiations.
-
Sales focused, Results oriented and Proactive approach
-
Excellent communication and interpersonal skills, with polished presentation skills
-
Strong organizational, analytical, and problem-solving skills
-
Understanding of GDS, TMS and other Distribution channels
-
Eagerness & desire to work in a multinational environment w/ experience working with international team
-
Excellent team player with a willingness to learn
-
Independent and autonomous
-
Enthusiastic and result oriented thinking
-
High level of accuracy in daily tasks
-
Multi-task oriented & able to set priorities
-
Excellent internal customer and service orientation
-
Fluent spoken and written English. Other languages an advantage
-
Analytic and highly organized
-
Strong social & communication skills
-
Global Team working spirit
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
-
Worldwide experience – diversity of 150 different nationalities.
-
Career development opportunities full of national and international challenges.
-
Wide range of training programmes to enhance your skills.
-
Wellbeing initiatives, including flexible working conditions.
-
Team member recognition programmes, including Memorable Dates.
-
Ability to make a difference through our sustainability programme and volunteering initiatives.
-
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.
