Date: Aug 5, 2026
Location: madrid, MD, ES
Company: Suntory Global Spirits
What makes this a great opportunity?
Global Business Services (GBS) aspires to be the Partner of Choice for Suntory Global Spirits, creating exceptional value through the superior delivery of business services and solutions. The Procure-to-Pay Operations and Payments Analyst role ensures controlled, on-time execution of retained payment approval activities following the finance BPO outsourcing transition. The role governs payment proposals, online banking approvals, bank portal entries and uploads, secure bank file generation and transmission, payment exceptions and failures, urgent or manual payments, vendor remittance advice, and low-volume check printing and deposits.
The PTP Operations & Payments Analyst partners with the BPO Provider, PTP Global Process Owner, Accounts Payable, Treasury, IT, banking partners, and business stakeholders to protect payment controls, resolve escalations, monitor SLAs and KPIs, and improve end-to-end payment reliability. This position is pivotal in managing retained decision rights, delegation of authority requirements, escalation management, and continuous improvement across payment operations. This role reports to the Global Delivery Lead and collaborates with global and regional leaders to standardize payment governance and support a secure, compliant, and efficient payment operating model
Role Responsibilities
Own the retained payment approval process, including review and approval of payment proposals in accordance with established limits of authority and delegation of authority requirements
Define, maintain, and communicate written delegation of authority requirements, payment approval thresholds, and approval procedures to the BPO Provider and relevant internal stakeholders, including Invoice to Cash.
Provide and maintain the annual payment calendar, aligned with the BPO Provider, Treasury, Accounts Payable, business cycle requirements, banking cutoffs, and regional holidays
Authorize final payment approvals in the online banking application and provide retained oversight of bank portal entries, payment uploads, and approval workflows
Oversee automated bank payment file generation and secure encrypted transmission; partner with IT, Treasury, banking partners, and the BPO Provider to resolve file or interface issues
Review payment exception reports and resolve bank rejections, failed uploads, transmission failures, duplicate or control risks, and other payment readiness issues
Define justified reasons for manual or urgent payments in writing; review, approve, and transmit approved requests to the BPO Provider in accordance with controls
Ensure auto-remittance advice is generated and distributed to vendors for approved payments, and coordinate resolution of missing or incorrect remittance details
Provide retained oversight for low-volume check printing, check deposits, and related exceptions, ensuring appropriate approvals, documentation, safeguarding, and reconciliation support
Monitor SLAs, KPIs, and control indicators; lead Provider escalations, root-cause analysis, audit evidence, segregation of duties compliance, and process improvements that reduce risk and manual effort
Qualifications
Bachelor’s Degree or equivalent experience with a focus in Finance, Accounting, Business Operations, or a related field
Experience in procure-to-pay, accounts payable payments, cash disbursements, treasury operations, finance operations, or a related shared services / GBS environment
Strong understanding of payment approval controls, delegation of authority, limits of authority, segregation of duties, bank portal governance, and audit evidence requirements
Working knowledge of payment methods and processes, including electronic payments, bank file uploads, online banking approvals, urgent or manual payments, and check printing / deposit activities
Experience partnering with, governing, or managing a BPO Provider or shared services organization, including SLA / KPI review, escalation management, and continuous improvement
Ability to investigate and resolve payment file transmission issues, rejected payments, bank portal failures, payment report exceptions, and vendor remittance issues with cross-functional partners
Proficiency with ERP and online banking platforms; experience with SAP or similar enterprise finance systems preferred
Strong analytical, problem-solving, documentation, and communication skills; advanced MS Excel, MS PowerPoint, and MS Office capabilities; beverage or spirits industry experience preferred
Job Segment: Operations Manager, BPO, ERP, SAP, Operations, Technology
