Company Description :
OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.
In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.
Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.
With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.
As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.
This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.
At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
About Marlink
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Your Mission
We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence in Palma, Spain at Level 3. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.
The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.
Key responsibilities:
Level 3 Support & Incident Resolution
-
Act as L3 escalation point for complex incidents and problems
- Perform root cause analysis and deliver robust fixes
- Resolve issues related to:
- o Data integrity and posting
- o Batch jobs and performance
- o Integrations and interfaces
- ollaborate with Microsoft and third-party vendors when needed
Technical Development & Enhancements
-
Develop and maintain D365 F&O extensions (X++) following best practices
- Support:
- o Reports (SSRS), data entities, services
- o Batch processes and performance improvements
- Ensure solutions are performant, maintainable, and supportable
Integrations & Data
-
Support and troubleshoot integrations (OData, APIs, Azure services)
- Handle data fixes, reconciliation, and controlled data operations
- Ensure data consistency across systems
Release & Environment Management
-
Support deployments across environments (Dev/Test/UAT/Prod)
- Work with Azure DevOps (code, pipelines, releases)
- Contribute to improving CI/CD and release processes
Service Management & Continuous Improvement
-
Operate within ITIL processes (incident, problem, change)
- Document solutions and root causes
- Identify recurring issues and drive preventive improvements
- Support and guide L1/L2 teams
Required Experience & Qualifications:
Essential Experience
-
5+ years experience with D365 Finance & Operations
- Strong experience in: X++ development, extensions, debugging, and Production support / managed services environments
- Experience with: Integrations (OData, APIs, Azure preferred), Data management (entities, fixes, reconciliation), and Azure DevOps / release processes
-
Qualifications & Certifications (Must have)
-
Microsoft D365 Developer certification (mandatory)
- Microsoft Dynamics 365 Developer certification (must have), such as: MB-500: Microsoft Dynamics 365: Finance and Operations Apps Developer
- Additional desirable certifications/exposure:
- o Azure Fundamentals (AZ-900) or relevant Azure service experience
- o Power Platform fundamentals (PL-900) (optional)
Skills & Mindset
- Calm, structured problem-solver who performs well under pressure.
- Strong communication skills—able to translate technical findings into clear business impact.
- Quality-driven mindset with attention to detail and safe delivery in production.
Other Benefits:
-
Full-time, permanent position with competitive salary
- Annual performance bonus based on individual and company achievements.
- Hybrid model: possibility of two days per week of teleworking.
- Flexible working hours
- Access to private health insurance from day one.
- Exclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company.
- Be part of a 2025 Certified Great Place to Work®
- Benefits and perks at the office:
- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues.
- Gym and game room at your disposal.
- 50% subsidized lunch tickets in some Parc Bit restaurants.
- Continuous training and growth opportunities as the company expands.
- Career Growth: An opportunity to work in a high-growth area within a leading network solutions provider.
- Innovation-Driven Environment: Be part of Marlink’s commitment to delivering next-generation solutions in connectivity and digital transformation.
- Global Exposure: Work with diverse, talented teams across different regions and sectors.
- Professional Development: Access to training, conferences, and resources to enhance skills and knowledge.
OmniAccess is an equal opportunity employer committed to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status, has fair and equal access to opportunities for growth, development, and success.
We expressly encourage applications from qualified persons with disabilities. As part of our commitment to full inclusion, OmniAccess will assess and provide reasonable accommodations or adjustments, where needed and appropriate, and in accordance with applicable law, to ensure equal participation in the recruitment process, including applications, interviews, assessments and onboarding, as well as, where applicable, the performance of the essential functions of the role.
Candidates who require a reasonable accommodation or adjustment during the recruitment process may contact our HR team confidentially at [email protected]. Any information shared will be voluntary, treated confidentially and used only to manage the requested accommodation or adjustment and/or to comply with applicable legal obligations.
We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, skills, merit and alignment with the requirements of the role, ensuring a transparent and merit-based selection process for every candidate.
