20 publicaciones de empleo destacadas de technical support agent en madrid, md (¡Están contratando!)

Customer Support Agent - Madrid
Once For All - Nalanda —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
Partner Support Agent - Portuguese speaking, 12 months fixed contract (all genders)
Urban Sports Club —Madrid, Madrid provincia
- Inglés
- Oficina
Solicitud rápida
20h
Cloud Support Engineer
Platform.sh —Madrid, Madrid provincia
- Turno de 8 horas
- Teletrabajo
- DevOps
- Scripting
- Linux
Solicitud rápida
Networking Remote Field Service Engineer (L1)
NTT Ltd —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Grado
Digital Support Automation Specialist
Abbott Laboratories —Madrid, Madrid provincia
- Jornada completa
- Español
- Informática
- Inglés
IT Service Desk Agent - German language support
Gate Gourmet —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Bachillerato
Workplace Tech Engineer
Mangopay —Madrid, Madrid provincia
- Google Suite
- Inglés
- Oficina
Solicitud rápida
12d
Data Scientist - Credit Eligibility
M-KOPA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- SQL
- Servicios financieros
- Python
LNG & SsLNG Commercial Operator (f/m/d)
Axpo —Madrid, Madrid provincia
- Media jornada
- Español
- Inglés
- Oficina
Workplace Engineer
SGS —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Sistema operativo Windows
Solicitud rápida
Security Analyst
Gelato —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Oficina
Solicitud rápida
(Hybrid) Internship: Artificial Intelligence Engineer - Madrid
GTD —Madrid, Madrid provincia
- Informática
- Máster
- Desarrollo de software
- Teletrabajo opcional
13d
Internship Business
BLP Digital AG —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Sistemas ERP
- Inglés
AI Automation Engineer / AI Agent Builder (m/f/d)
Nordex SE —Madrid, Madrid provincia
- Media jornada
- Azure
- Informática
- APIs
- Plan de pensiones
5d
Process Operations Coordinator - Information Security Governance
Roche —Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- Liderazgo
11d
AI Builder, Emerging Talent - Italian Market
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
AI Builder, Emerging Talent - Arabic Market
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
SD Team Lead
Gate Gourmet —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Bachillerato
AI Builder, Emerging Talent - Polish Market
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
CXI AI Platform Administrator
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Jornada completa
- CRM software
- Servicio al cliente
- APIs
Solicitud rápida

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Customer Support Agent - Madrid

Once For All - Nalanda -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Cualificaciones

Francés
Español
Servicio al cliente
Inglés
Microsoft Office
Experiencia administrativa
Portugués
Italiano

Descripción completa del empleo

About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

Role Summary

We are looking for a highly organized and proactive Customer Support Agent to join our team. You will be responsible for assisting customers via phone, chat, and email, resolving inquiries efficiently while delivering excellent service. This role is central to maintaining customer satisfaction, providing technical support, and ensuring every interaction reflects our company’s values of reliability, empathy, and professionalism.

Key responsibilities

Handle incoming and outgoing customer calls, ensuring prompt and professional responses.
Verifying documentation to ensure requirements are met and provide assistance where needed.
Resolve customer inquiries and complaints through chat and email channels.
Manage and follow up on customer requests to ensure timely and effective resolution.
Provide clear, accurate information to customers, adapting communication to their needs.
Collaborate with other departments to guarantee proper handling of customer issues.
Offer basic technical support, guiding customers through platform use and functionalities.
Maintain up-to-date knowledge of company products, services, and processes.
Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Qualifications

Previous experience in customer service or administrative support.
Experience in CAE or with CAE platforms is mandatory.
It is desirable to hold a valid disability certificate of 33% or higher.
Ability to manage a high volume of calls with patience and efficiency.
Strong multitasking and organizational skills.
Excellent verbal and written communication abilities.
Solid computer skills and proficiency in Microsoft Office.
Positive attitude, teamwork mindset, and customer-first approach.
Experience with tools such as Odoo is a plus.
Fluent in Spanish and English. Other languages are valuable (Italian, French, Portuguese)

What we offer

Competitive compensation package with an annual salary range of €19,000–€22,000

️ Hybrid work model

️ Flexible benefits

A dynamic and inclusive workplace with opportunities for growth and development

The chance to make a significant impact on our organizational culture and talent strategy

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technical support agent empleos en madrid, md

Customer Support Agent - Madrid

Partner Support Agent - Portuguese speaking, 12 months fixed contract (all genders)

Cloud Support Engineer

Networking Remote Field Service Engineer (L1)

Digital Support Automation Specialist

IT Service Desk Agent - German language support

Workplace Tech Engineer

Data Scientist - Credit Eligibility

LNG & SsLNG Commercial Operator (f/m/d)

Workplace Engineer

Security Analyst

(Hybrid) Internship: Artificial Intelligence Engineer - Madrid

Internship Business

AI Automation Engineer / AI Agent Builder (m/f/d)

Process Operations Coordinator - Information Security Governance

AI Builder, Emerging Talent - Italian Market

AI Builder, Emerging Talent - Arabic Market

SD Team Lead

AI Builder, Emerging Talent - Polish Market

CXI AI Platform Administrator

Quiero recibir la alerta de empleo más reciente de technical support agent en madrid, md

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