17 publicaciones de empleo destacadas de solution architect (eu) en 28002 madrid madrid provincia (¡Están contratando!)

Genesys Consultant
Sabio Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Java
- JavaScript
- Seguro de vida
- Plan de pensiones
Solicitud rápida
6d
Senior AI Architect - Microsoft Technologies (relocation to the Netherlands)
EPAM Systems, Inc. —Madrid, Madrid provincia
- Azure
- DevOps
- AWS
- Programa de recomendación
- Plan de pensiones
Forward Deployed Engineer Manager
Accenture —Madrid, Madrid provincia
- Jornada completa
- APIs
- Inteligencia artificial
AI & SaaS Security Expert (f/m/d)
Siemens —Tres Cantos, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Máster
- Inteligencia artificial
Workday HRIS Analyst
Aleph Holding —Madrid, Madrid provincia
- Desde 50.000 € al año
- Máster
- Project management
- Grado
14d
AI/ML Computational Scientist
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Informática
- DevOps
HR Systems Analyst (Workday)
Aleph Holding —Madrid, Madrid provincia
- Desde 50.000 € al año
- Jornada completa
- Máster
- Project management
- Grado
14d
Environmental Permitting and Regulatory Compliance Specialist
Black & Veatch Family of Companies —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
- Vacaciones pagadas
Chief Accountant
EPAM Systems, Inc. —Madrid, Madrid provincia
- Español
- Sistemas ERP
- Inglés
- Vacaciones pagadas
- Programa de recomendación
Deal Structuring & Pricing professional
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Specialist Cloud AI Solution Data Arch.
Vodafone —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Azure
- Oracle
- Seguro de vida
- Plan de pensiones
Data & AI Strategy Knowledge Graph Engineer Consultant/Manager
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Inglés
- Oficina
Senior AWS Engineer
Sabio Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- DevOps
- AWS
- Inteligencia artificial
- Seguro de vida
- Plan de pensiones
Solicitud rápida
7d
Data & AI Strategy Data Science Analyst
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Inglés
- Oficina
SAP BRIM – Focus on SOM / CI / FI-CA + SD / FI
Accenture —Madrid, Madrid provincia
- Jornada completa
Deal Structuring & Pricing – Manager
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Ventas
- Inglés
SAP S/4 HANA (Procurement)
Accenture —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Grado

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Genesys Consultant

Sabio Group -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Contrato indefinido | Jornada completa
Hace 6 días

Beneficios

Seguro de vida
Plan de pensiones

Cualificaciones

SSO
Español
Microsoft Dynamics 365
.NET
Java
IVR
C
JavaScript
Scripting
Scrum
Agile
Cloud
Web Services

Descripción completa del empleo

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build:

Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Flow design with Architect
Integration with third-party systems using web services
Report generation (real time and historic)
Creation and modification of scripts with Genesys Cloud

Skills Knowledge and Expertise

Essential:

Knowledge of the following Genesys Cloud CX tools and modules:
Basic configuration: agents, groups, skills, roles, etc
Routing: incoming and outgoing call strategies
Telephony: sites, edges, trunks, outbound routes
Scripting
Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
Data Actions: design and construction of webservices to external systems.
Campaigns of various types (progressive, preview, power)
Real-time reporting
Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
Experience working on projects
Spanish fluency both written and spoken

Nice to Have:

Certifications of Genesys Cloud (GCP-CX)
Experience with Single Sign-ON (SSO)
Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
Integration with external reporting tools (PowerBI).
Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations..
Knowledge of software programming: C, Java, Javascript, .Net
Experience working in Support
Experience working with Agile Methodologies (specifically Scrum)

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

About Sabio Group

THE DIGITAL CX TRANSFORMATION COMPANY

Why Sabio?

We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.

At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status.

If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]

Solicitud rápida

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solution architect (eu) empleos en 28002 madrid madrid provincia

Genesys Consultant

Senior AI Architect - Microsoft Technologies (relocation to the Netherlands)

Forward Deployed Engineer Manager

AI & SaaS Security Expert (f/m/d)

Workday HRIS Analyst

AI/ML Computational Scientist

HR Systems Analyst (Workday)

Environmental Permitting and Regulatory Compliance Specialist

Chief Accountant

Deal Structuring & Pricing professional

Specialist Cloud AI Solution Data Arch.

Data & AI Strategy Knowledge Graph Engineer Consultant/Manager

Senior AWS Engineer

Data & AI Strategy Data Science Analyst

SAP BRIM – Focus on SOM / CI / FI-CA + SD / FI

Deal Structuring & Pricing – Manager

SAP S/4 HANA (Procurement)

Other jobs to consider

Quiero recibir la alerta de empleo más reciente de solution architect (eu) en 28002 madrid madrid provincia

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