20 publicaciones de empleo destacadas de platform support software architect en madrid, md (¡Están contratando!)

ServiceNow Solution Architect – CSM
Cognizant —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Informática
IT Service Owner (Java) - Hybrid
UST —Madrid, Madrid provincia
- Informática
- DevOps
- Inglés
- Abono gimnasio
Solicitud rápida
AI Systems Architect
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
14d
AI Builder, Emerging Talent - Italian Market
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
Senior Cloud Technical Architect
SAS —Madrid, Madrid provincia
- Trabajo híbrido
- Informática
- Ventas
- Grado
Senior Platform Engineer — UFM Platform
Faubourg Mobility —Madrid, Madrid provincia
- De 70.000 € a 114.000 € al año
- Jornada completa
- Teletrabajo
- Azure
- Inglés
Solicitud rápida
6d
Senior Machine Learning Engineer
Expedia —Madrid, Madrid provincia
- De 70.000 € a 112.000 € al año
- Jornada completa
- Informática
- Máster
- AWS
- Seguro dental
- Vacaciones pagadas
AI Builder, Emerging Talent - Hebrew Market
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Inglés
Solutions Architecture Engineer- Media Systems
OBS & OCS —Madrid, Madrid provincia
- Trabajo híbrido
- DevOps
- Inglés
- Java
- Vacaciones pagadas
- Teletrabajo opcional
ServiceNow Solution Architect – Sales & Order Management (SOM)
Cognizant —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Informática
Senior Test Automation Platform Engineer
EPAM Systems, Inc. —Madrid, Madrid provincia
- Informática
- Oficina
- Java
- Vacaciones pagadas
- Programa de recomendación
Cloud Engineer
Elwood Roberts —Madrid, Madrid provincia
- De 200 € a 400 € al día
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Junior DevOps Engineer
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Español
- Azure
- DevOps
Senior Cloud Network Engineer & Architect (remote-only, worldwide remote)
Cloudlinux —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- AWS
- Scripting
- APIs
- Abono gimnasio
Solicitud rápida
Solutions Architecture Engineer - Media Systems
International Olympic Committee (IOC) —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Inglés
- Java
- Vacaciones pagadas
- Teletrabajo opcional
Technical Senior Product Manager, Platform
Nexthink —Madrid, Madrid provincia
- De 60.000 € a 85.500 € al año
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- APIs
- Vacaciones pagadas
Solicitud rápida
Principal Data Architect (Product Intelligence)
Nexthink —Madrid, Madrid provincia
- De 60.000 € a 103.500 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- DevOps
- Vacaciones pagadas
Solicitud rápida
Expert DevSecOps Engineer (Expert Software Development Security Engineer)
Roche —Madrid, Madrid provincia
- Jornada completa
- Informática
- DevOps
- Máster
13d
Software Engineer – Train Traction & Control Systems
Siemens —Tres Cantos, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Desarrollo de software
Engineering Director - Ecommerce (All Genders)
zooplus SE —Madrid, Madrid provincia
- De 118.100 € a 144.300 € al año
- Jornada completa
- Trabajo híbrido
- Oficina
- Inteligencia artificial
- SDLC
Solicitud rápida

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ServiceNow Solution Architect – CSM

Cognizant -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
ITIL Foundation
Español
Informática
CSS
Servicio al cliente
Inglés
Máster
JavaScript
B2B
Desarrollo de software
ServiceNow
Agile
HTML
SDLC

Descripción completa del empleo

Remote · Spain
About the role
We're looking for a Senior ServiceNow Solution Architect specialising in Customer Service Management (CSM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
Restaurant tickets for every working day
Permanent contract — we're investing in a long-term relationship
Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
Referral bonus — bring great people in and get rewarded
Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
5+ years of hands-on experience on the ServiceNow platform
5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market
3+ years of experience implementing customer service or CRM solutions
Experience working with B2B or B2C service operations environments
ServiceNow Certified System Administrator (CSA) — required
ServiceNow CIS-CSM — required
CIS-ITSM + 2 additional ServiceNow CIS certifications — required
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
Hands-on experience with ServiceNow CSM: case management, customer portals, communities, and omnichannel integrations
Experience configuring Agent Workspace and Playbooks within CSM
Familiarity with CTI integrations and customer-facing Service Portal design
Understanding of customer journey mapping and SLA/OLA management
Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
Experience working in Agile development environments
Knowledge of software development life cycle management
Knowledge of ITIL — Foundation level preferred
Strong analytical thinking, problem-solving, and attention to detail
Active listening and strong interpersonal skills
Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops
What you'll do
Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy
Lead and mentor developers and architects across business, information, application, software, and technology disciplines
Design, document, and communicate the integration approach for all architectural components
Research, analyse, and propose solution alternatives that address specific business needs across service lines
Educate clients and negotiate the right technical solutions for their context
Deliver a positive, value-adding experience to clients in every interaction
Act as the final escalation point for technical decision-making within a programme
Ensure all artefacts, configured components, and interactions meet the highest quality standards
Assist in scoping new opportunities and designing tools and techniques for efficient delivery
Build and develop high-performing delivery teams
Provide technical coaching and oversight to developers and architects
Define domain-specific evaluation processes for hiring that fit market needs
Identify emerging skill sets needed by the team and define training plans
Align resource requirements based on demand projections in partnership with HR
Ready to lead enterprise-scale CSM implementations on the ServiceNow platform? Apply now and let's talk.

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