20 publicaciones de empleo destacadas de de back en comunitat valenciana (¡Están contratando!)

Payment Experience Associate I
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INEO Innovative Technologies —Valencia, Valencia provincia
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Capgemini —Valencia, Valencia provincia
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- Flexibilidad horaria
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Brain Agency Group —Valencia, Valencia provincia
- Media jornada
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Product Designer
Shakers —Valencia, Valencia provincia
- De 30.000 € a 46.000 € al año
- Horas extra
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Full Stack Developer
Xplore Group —Valencia, Valencia provincia
- Español
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- Inglés
Events Administrative & Operations Assistant - DACH
FeverUp —Valencia, Valencia provincia
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- Teletrabajo
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Solicitud rápida
Support Agent - DACH
FeverUp —Valencia, Valencia provincia
- Turno de 8 horas
- Teletrabajo
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Senior Operations Specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
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Back Office Manager Levante
Groupe Saica —Paterna, Valencia provincia
- Jornada completa
- Trabajo híbrido
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Talent Acquisition Senior Specialist | Technology & Product
Wellhub —Valencia, Valencia provincia
- Media jornada
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- Inglés
- Grado
- Reclutamiento
- Vacaciones pagadas
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12d
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Next Job Abroad —Torrevieja, Alicante provincia
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Dive Instructor
Dressel Divers —Valencia, Valencia provincia
- Español
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Payment Experience Associate I

Flywire -
Valencia, Valencia provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 14 días

Beneficios

Teletrabajo opcional

Cualificaciones

Francés
Slack
Inglés
Zendesk
Portugués

Descripción completa del empleo

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

This role is a Valencia office / hybrid role. Please bear this in mind!

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalised solutions to Flywire users.
Handle customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Conduct daily follow-up with previously unresolved requests.
Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
Be inspired to take initiative in new projects that contribute to the greater success of the business.
Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
Have fun while working hard with a goal-oriented team.

Qualifications

Here’s What We’re Looking For:

Business proficiency in English and French or Portuguese.
2 years of experience in customer support, a background in banking or payments is a plus.
Strong work ethic focused on learning and effectively performing assigned tasks.
Availability to work 11am-7pm, Monday to Friday.

Communication

Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
Efficient communication with internal teams and demonstrate global collaboration.

Knowledge & Application

Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).
Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.

Problem Solving

Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.
Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.

Data Analysis

Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.

Technologies We Use:

Zendesk
Google Workspace
Banking and partner back offices
Looker
Slack

Additional Information

We Offer:

Employee Stock Purchase Plan (ESPP)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Work From Home Stipend
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Solicitud rápida

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