Customer Service Transformation Manager – SONG
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Customer Success Manager (CSM) - Proactivanet
Grupo Espiral —Gijón, Asturias provincia
- Disponibilidad fin de semana
- Teletrabajo
- Español
- Inglés
- Disponible para viajar
- Dietas
- Flexibilidad horaria
Solicitud rápida
Customer Success Manager (Dutch speaking)
Unit4 —Granada, Granada provincia
- Jornada completa
- Teletrabajo
- Sistemas ERP
- Inglés
- Vacaciones pagadas
Solicitud rápida
Customer Experience & Services Manager - MM Maquinista
MEDIA MARKT SATURN, S.A.U. —Barcelona, Barcelona provincia
- Jornada completa
- Liderazgo
- Habilidades de comunicación
- Marketing
- Formación continua
Solicitud rápida
11d
Customer Success Manager EU-Fr.
Loyal Guru —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
Global Offer Manager - Customer and Enterprise Service Operations (Temporary)
Boston Consulting Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
7d
Customer Service Manager
Illice Brands Group —Elche, Alicante provincia
- CRM software
- Servicio al cliente
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Customer Success Manager EU- It
Loyal Guru —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
OnBoarding & Customer Success Manager
Signaturit Group —Paterna, Valencia provincia
- Trabajo híbrido
- Español
- Inglés
- AWS
Customer Success Manager (with French and Spanish)
Rockwell Automation —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Salesforce
- Inglés
- Vacaciones pagadas
12d
Digital Product Manager for Customer Services Portals
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Español
- Java
- Desarrollo de software
Customer Success Manager - DACH
Aurora Live —Barcelona, Barcelona provincia
Solicitud rápida
Líder Relación Cliente (Manager Atención Cliente) LEROY MERLIN NIGRÁN
Leroy Merlin España —Nigrán, Pontevedra provincia
- Servicio al cliente
- Gestión de equipo
- Formación continua
Solicitud rápida
Digital Customer Success Manager with German
Serrala —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Salesforce
- Inglés
Customer Success Manager - French/Spanish
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Customer Service Manager
International Workplace Group plc —Tenerife, Santa Cruz de Tenerife provincia
- Jornada completa
- Español
- Ventas
- Servicio al cliente
Responsable de Centro y Atencion al cliente.
Necesito un Trastero —Alicante, Alicante provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Mantenimiento
Solicitud rápida
RESPONSABLE DE CUSTOMER SERVICE LOGÍSITICA MADRID H/M
STEF —Torrejón de Ardoz, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Grado
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Responsable del Servicio de Atención al Cliente
Elis Manomatic SAU —Torres de la Alameda, Madrid provincia
- CRM software
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Customer Support (PMS y Channel Manager)
Icnea —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Servicio al cliente
- Grado
- Habilidades de comunicación
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de customer success manager

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Customer Service Transformation Manager – SONG

Accenture -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Español
Servicio al cliente
Inglés
Grado
Marketing digital
Agile
Marketing

Descripción completa del empleo

At Accenture Song, we combine creativity, technology and industry expertise to help our clients reimagine customer service experiences that drive growth and efficiency.

As a Customer Service Lead, you will be responsible for shaping and delivering transformation programmes that leverage digital platforms, data and AI to reinvent service operations across industries.

We are looking for a profile with experience in Customer Experience, CRM, and business transformation, capable of working from a strategic and cross-functional perspective.

The person will participate in consulting projects aimed at enhancing customer relationships, designing operating models, and leveraging technology to drive business outcomes.

Key Responsibilities

Participate in Customer Experience transformation projects, contributing to the definition of strategies, operating models, and improvements in customer processes.
Analyze business needs and propose solutions that integrate people, processes, and technology, particularly in CRM and customer engagement environments.
Collaborate with business and technology stakeholders to identify opportunities for improving customer experience and operational efficiency.
Contribute to the design and implementation of initiatives related to CRM, omnichannel, customer journey, and commercial models.
Support team management and coordination of deliverables in consulting projects.
Participate in proposal development and business development activities within the practice.

Requirements

Previous experience (+10 years) in consulting in areas related to Customer Experience, CRM, digital transformation, or business.
Solid understanding of consulting methodologies and approaches (process definition, operating models, business analysis).
Familiarity with CRM solutions (Salesforce, Dynamics, or others) and digital environments related to customer engagement.
Interest in and understanding of digital trends: data, analytics, customer experience, digital marketing, and/or emerging technologies (including AI).
Experience working in collaborative and multidisciplinary environments.
Experience with Agile methodologies is a plus.
High level of English and Spanish.
University degree.

What we’re looking for

A profile with a consulting mindset and strong business orientation
Strong communication skills and ability to engage effectively with clients

What We Offer

At Accenture, recognised as a Great Place To Work®, we embrace a hybrid work model that combines technology and human connection to maintain our inclusive and diverse culture. According to Refinitiv, we are the most diverse company in the world.

Additional benefits include:

Medical, life and accident insurance
Health services and wellness programmes
Flexible compensation and share purchase plans
Flexibility programmes (working hours, time off, holidays)
Personalised training paths
Sustainability programmes and Accenture Foundation
Employee diversity networks
Other benefits: Bankinter office with special conditions and profit sharing

Solicitar ahora

Refina tu búsqueda

customer success manager empleos

Customer Service Transformation Manager – SONG

Customer Success Manager (CSM) - Proactivanet

Customer Success Manager (Dutch speaking)

Customer Experience & Services Manager - MM Maquinista

Customer Success Manager EU-Fr.

Global Offer Manager - Customer and Enterprise Service Operations (Temporary)

Customer Service Manager

Customer Success Manager EU- It

OnBoarding & Customer Success Manager

Customer Success Manager (with French and Spanish)

Digital Product Manager for Customer Services Portals

Customer Success Manager - DACH

Líder Relación Cliente (Manager Atención Cliente) LEROY MERLIN NIGRÁN

Digital Customer Success Manager with German

Customer Success Manager - French/Spanish

Customer Service Manager

Responsable de Centro y Atencion al cliente.

RESPONSABLE DE CUSTOMER SERVICE LOGÍSITICA MADRID H/M

Responsable del Servicio de Atención al Cliente

Customer Support (PMS y Channel Manager)

Quiero recibir la alerta de empleo más reciente de customer success manager

What We Offer

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión