20 publicaciones de empleo destacadas de technical customer success manager, endpoint security en barcelona, ct (¡Están contratando!)

Technical Account Manager, EU
Emerald X —Barcelona, Barcelona provincia
- De 50.000 € a 55.000 € al año
- Jornada completa
- CRM software
- Ventas
- Sistemas ERP
- Seguro dental
- Seguro oftalmológico
Senior Customer Success Manager
Autodesk —Barcelona, Barcelona provincia
- De 42.800 € a 62.810 € al año
- Jornada completa
- Microsoft Excel
- Ventas
- Habilidades de presentación
13d
Customer Support Coordinator
Zeitview —Barcelona, Barcelona provincia
- De 35.000 € a 40.000 € al año
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Account Manager Support - DACH
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
- Teletrabajo opcional
- Abono gimnasio
7h
Senior Product Manager, Exchange
Cint —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Oficina
- Habilidades de comunicación
Solicitud rápida
IT Ops Area Manager
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Oracle
- Inglés
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- De 38.000 € a 45.000 € al año
- Jornada completa
- CRM software
- Español
- Inglés
Senior Product Manager
Hack The Box —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Investigación
- Oficina
- Agile
Solicitud rápida
14d
Fraud Operations Manager
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- SQL
- Machine learning
Solicitud rápida
Implementation Specialist - UKI Market
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Teletrabajo opcional
- Abono gimnasio
Customer Success Manager
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Liderazgo
- Teletrabajo opcional
6d
Client Service Agent (M/F/NB)
D-EDGE —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Oficina
- Hotel
- Teletrabajo opcional
Solicitud rápida
Technology Manager
eDreams ODIGEO —Barcelona, Barcelona provincia
- CRM software
- Inglés
- SQL
IT Program Manager (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Agile
- IT
- Liderazgo
- Plan de pensiones
(Sr.) Sales Manager - Customer Success
Super Micro Computer —Barcelona, Barcelona provincia
- Ventas
- Inglés
- Máster
Lead Customer Success Engineer
Dynatrace —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- DevOps
- Vacaciones pagadas
Senior Product Manager - Payment Processing & Settlement
N26 —Barcelona, Barcelona provincia
- Teletrabajo
- Oficina
- Máster
- Habilidades de comunicación
- Teletrabajo opcional
Director, Channel Strategy, EUCAN & International
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oficina
- Grado
11d
Head of Revenue Operations & Systems
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Liderazgo
Solicitud rápida
Implementation Manager, German Speaking
Payhawk —Barcelona, Barcelona provincia
- Oficina
- Teletrabajo opcional

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Technical Account Manager, EU

Emerald X -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
De 50.000 € a 55.000 € al año

Beneficios

Seguro dental
Seguro oftalmológico

Cualificaciones

Jira
CRM software
Ventas
Sistemas ERP
Microsoft SQL Server
Microsoft Office
SQL
Smartsheet
B2B
GitHub
HubSpot
SaaS

Descripción completa del empleo

About Emerald

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

The Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross-functional teams and acting as a point of contact for key accounts.

Responsibilities

Build and maintain strong relationships with technical stakeholders at high-value or strategic client organizations
Develop and execute strategic account plans to align with clients' long-term business goals and technical requirements
Along with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise
Maximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement
Develop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers
Maintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs.
Help lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value
Act as a point of escalation for customer issues and work to resolve complex problems
Provide advanced technical support and solutions for complex issues, ensuring swift resolution and minimal disruption to client operations
Advocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements
Conduct regular strategic business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for further value creation
Collaborate with other client facing team members, engineering and product teams, when necessary to resolve complex technical issues and drive product enhancements
Participate in establishing and maintaining detailed documentation of client integration and any customizations
Help prepare and deliver comprehensive reports and presentations on account status, technical performance, and strategic initiatives to both clients and senior management
Become an Elastic expert and understand our Elastic platform features and functionality in a short period of time
Help manage client and end-user incoming emails, tickets, chat, & phone support
Troubleshoot platform issues or bugs that are raised by clients or end-users
Test issues to replicate client or end-user issues and thoroughly document

Requirements

3+ years’ experience in customer success or a similar position
Strong problem-solving skills and the ability to handle complex customer issues
Understanding of SaaS, CRM, ERP and mobile software
Experience with B2B and ecommerce platforms
Quality Assurance (QA) experience
Hands on experience with structured data, databases and SQL
Experience with MS Office
Experience with GitHub, Jira and Smartsheet
Experience with HubSpot (or other helpdesk system) a plus
Solid writing and presentation skills
Proven track record of managing complex technical projects and high-value client relationships.
Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
Ability to work independently, prioritize tasks, and manage multiple high-priority projects.

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: €50,000 - €55,000

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].

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Refina tu búsqueda

technical customer success manager, endpoint security empleos en barcelona, ct

Technical Account Manager, EU

Senior Customer Success Manager

Customer Support Coordinator

Account Manager Support - DACH

Senior Product Manager, Exchange

IT Ops Area Manager

Senior Customer Success Manager

Senior Product Manager

Fraud Operations Manager

Implementation Specialist - UKI Market

Customer Success Manager

Client Service Agent (M/F/NB)

Technology Manager

IT Program Manager (m/f/d)

(Sr.) Sales Manager - Customer Success

Lead Customer Success Engineer

Senior Product Manager - Payment Processing & Settlement

Director, Channel Strategy, EUCAN & International

Head of Revenue Operations & Systems

Implementation Manager, German Speaking

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