20 publicaciones de empleo destacadas de ux lead en sabadell, ct (¡Están contratando!)

Global Digital CX Journey Lead
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Investigación
- Agile
6h
Senior UX Designer, Provider Experience
Datavant —Barcelona, Barcelona provincia
- Trabajo híbrido
- Investigación
- Oficina
Director Operations Technology
ADP —Barcelona, Barcelona provincia
- Oracle
- Informática
- DevOps
Content Design Lead - Evinova
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
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General Manager - Live Studios (Hybrid-casual Games)
Voodoo —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
Sr. Product Designer – Study Designer at Evinova
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Investigación
- Oficina
3d
Technical Product Manager
Rakuten Global —Barcelona, Barcelona provincia
- De 45.000 € a 55.000 € al año
- Jornada completa
- Trabajo híbrido
- Informática
- Ventas
- Oficina
6d
Lead Software Engineer - Al Product development
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Senior Product Designer – Conversational & Service Design (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Media jornada
- Oficina
- Liderazgo
14d
Senior UX Researcher – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- CRM software
- Español
- Microsoft Excel
8d
Senior Product Designer
Remofirst —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Investigación
- Habilidades de análisis
Solicitud rápida
UX Desiger - Motorcycles
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Investigación
- Habilidades de comunicación
Senior Product Manager (Pass)
Proton AG —Barcelona, Barcelona provincia
- De 60.000 € a 95.000 € al año
- Oficina
Lead Product Designer
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inteligencia artificial
8d
Tech Lead (Node/React)
Business Insights —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- SQL
Solicitud rápida
Senior Product Manager (Pass)
Proton —Barcelona, Barcelona provincia
- De 60.000 € a 95.000 € al año
- Oficina
Solicitud rápida
Staff Product Designer (They/She/He)
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Desarrollo de software
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Product Designer
VML —Barcelona, Barcelona provincia
- De 35.000 € a 45.000 € al año
- Inglés
- Oficina
Solicitud rápida
8d
Senior Product Designer B2B
eDreams ODIGEO —Barcelona, Barcelona provincia
- Media jornada
- Oficina
- Inteligencia artificial
- Liderazgo
Technical Product Owner
Abbott Laboratories —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Grado
- Agile

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Global Digital CX Journey Lead

Roche -
Sant Cugat del Vallès, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 6 horas

Cualificaciones

Inglés
Investigación
Marketing digital
UX
Scrum
Agile
UI
Marketing

Descripción completa del empleo

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

At Roche, we believe every business decision should be guided by its impact on patients and customers. We are digitalizing healthcare to deliver better outcomes faster. As theGlobal Digital CX Journey Lead, you will play a pivotal role in advancing Roche’s commitment to delivering exceptional digital customer experiences across the end-to-end (E2E) customer journey.
Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments.

The Position

Your primary focus will be on understanding, analyzing, and optimizing digital touchpoints where over 70% of interactions are digital, ensuring they seamlessly integrate with physical touchpoints. By creating clear, actionable E2E CX roadmaps, you will guide prioritization and drive alignment across cross-functional teams, translating customer needs into a cohesive, evidence-driven digital vision.

Key Responsibilities:

Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey. Collect and translate functional objectives into Themes, Epics, and a single, prioritized Digital CX backlog.
Orchestrate Cross-Functional Alignment: Foster shared accountability across RDT, M, Commercial, GCS, and Customer Areas. Build consensus globally and regionally, balancing scalable solutions with local nuances.
Drive Data-Driven Insights: Leverage customer behavior analytics, benchmarking data, and commercial feedback to uncover experience gaps and opportunities. Partner with analytics experts to track leading and lagging performance metrics.
Foster Innovation& Continuous Improvement: Monitor the impact of digital touchpoint changes. Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem.

Who You Are

You are a structured, pragmatic, and customer-centric leader. You excel at driving alignment without formal authority, blending deep empathy with strong analytical thinking to act as the true Voice of the Customer (VoC).

Qualifications& Experience:

Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
Education: Advanced degree in Customer Experience, Digital Product Ownership, Digital Marketing, or a related field.
Technical Expertise: Deep knowledge of Digital Customer Experience (DigCX), in-market Customer Journey Mapping, User-Centered Design, and UX/UI research.
Ecosystem Knowledge: Solid understanding of omnichannel strategies, digital platforms, and the technical ecosystems that power modern customer journeys.
Methodologies: Proven proficiency in Agile frameworks (SAFe, Scrum) and Design Thinking to effectively bridge the gap between strategy and execution.
Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English.

What We Offer

A dynamic, multinational, and collaborative environment where your work directly impacts the future of healthcare.
Opportunities for continuous growth, learning, and development within Roche's global digital ecosystem.
A flexible work model that supports your well-being and professional balance.

Are you ready to lead the next evolution of Digital CX at Roche? Apply now!

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

Solicitar ahora

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