We are Impress. We believe everyone deserves a smile they’ll love.
We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Born in Barcelona in 2019, in just 6 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 10 countries and more than 150 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.
At Impress, we are scaling at an unprecedented pace. As our Head of Consumer Finance department, you will own and scale our Consumer Finance function at group level. Reporting to the CFO, you will be responsible for the full lifecycle of patient financing: negotiating commercial terms and credit facilities with financing partners, expanding our partner network across markets, and leading the operations team that ensures every local Sales organization offers the right financing solution for each patient.
This is a high-impact, group-level role combining commercial negotiation, partnership management and operational leadership across an international footprint.
Key Responsibilities:
Commercial & Partnership Strategy
Manage the global consumer finance strategy and partner roadmap across all market
Negotiate and renegotiate commercial terms (rates, fees, acceptance criteria, settlement terms) with existing and new financing partners to improve economics as the business scale
Secure expanded credit facilities and capacity commitments to support patient volume growth
Identify, evaluate and onboard new financing partners and products (installment lending, BNPL, medical loans) tailored to each market
Benchmark partner performance on approval rates, cost, conversion and patient experience, maintaining healthy competition across providers.
Operations & Team Leaders
Lead, mentor and develop a Consumer Finance Operations team of 3–4 people
Ensure local Sales teams are equipped with the right financing options and procedures for each patient profile, maximizing approval and conversion rates
Define and standardize financing workflows, eligibility criteria and escalation processes across countries
Act as the central point of coordination between financing partners, local Sales and Country teams, Finance and Compliance.
Performance, Analytics & Governance
Own the key performance indicators for the function: approval rates, cost of finance, conversion and partner profitability by market
Build reporting and dashboards for leadership on consumer finance performance and its impact on the patient journey
Ensure compliance with consumer credit regulation, data protection and partner contractual obligations across all jurisdictions
Partner with Finance on forecasting, budgeting and planning related to financing terms.
Candidate Profile
8+ years' experience in consumer finance, lending partnerships, payments/BNPL, fintech or financial services, including direct commercial negotiation responsibility
Proven track record negotiating credit facilities and partner agreements at scale
Experience managing and developing high-performing teams
Strong analytical and financial modeling skills, with a solid grasp of consumer credit economics
International or multi-market experience
Fluent Spanish and English (working language); additional European languages an advantage
Excellent stakeholder management across commercial, operational and senior leadership levels
Experience in healthcare, dental, elective medical or high-ticket consumer services
Experience scaling a function within a high-growth, investor-backed environment.
