Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are hiring a new team member to join our Global Industry and Value team, part of Global Sales. The Senior Banking Industry Executive & Strategist’s mission is to accelerate Financial Services customers’ journey to AI Powered, Experience Orchestration.
Role Responsibilities:
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Direct account work - Engage directly with senior level FSI execs and support our account teams with industry insights, ideas and experiences. Partner with local teams and global experts to design commercial, financial & technical solutions for our FSI clients and prospects.
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Marketing and brand activation – Represent Genesys and speak at key industry events. Create industry whitepaper’s based on areas of most concern to our clients. Increase internal understanding of FSI priorities. Originate the content for 1-pagers addressing key areas of focus. Produce webinars and blogs and other media to help Genesys differentiate in the marketplace.
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Shape the storylines – Find and address the key areas of Client Experience improvements within Financial Services, e.g.: originations and account opening, fraud, disputes, claims (Insurance), etc. This must incorporate easy to recognize pathways to implement new technology, automation and Agentic AI across all areas of service-from front-office sales to back-office client support.
- Build the use-cases – This is an essential part of the role. Focused, innovative use-cases will help Genesys stand out – both for our account teams in a sales-pitch - and for our Professional Services/Technology teams to build the integrations that will complete an automation.
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Internal alignment – This means close working relationships with key groups – our Account Executives, Customer Service Managers, Product teams and Solutions Consultants.
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Drive partnership alignments – This means working with key go-to-market partners or finding new FSI expert partners. This has an added complexity with navigating relationships with partners that may also be competitors.
Required Qualifications:
- 15+ years of Financial Services experience – in business, service or consultancy roles that have exposed you to all the complexities of the business. Deep understanding of (at least 2 areas) Consumer Banking, Wealth Management, Payments, Insurance
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Strong, relevant, in-region financial services experience, with the ability to navigate both technical questions, financial services specific challenges, anticipate local cultural norms and expectations
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Experience building and retaining strong customer relationships, with proven C-suite engagement skills
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Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements
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Proven track record of earning cross-functional support for those solutions with strong storylines and quantified business cases
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Experience in diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking. Familiarity with Genesys or competitor technologies, especially Digital & AI, preferred
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Executive presence demonstrated by excellent public speaking skills
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Broad business acumen that “connects the dots” for the customer & Genesys in-region
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Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements
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Fluent business English is required. Proficiency in German, Spanish, and/or Portuguese is highly desirable.
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
