About the job
South Europe Technologies (S.ET Iberia) is one of BNP Paribas Personal Finance’s shared services centers, dedicated to delivering outstanding IT solutions to BNP Paribas Personal Finance entities around the world.
- Applications Management (Architecture, Project Management, Development, and Quality Assurance)
- IT Risks & Cybersecurity Services
- Platforms Management
- Data
- Ad-hoc, T&M Development
In this context, we are looking for a Genesys Java Technical Leader to join our team.
Mission
The Genesys Cloud Technical Leader Developer is responsible for designing, developing (Genesys configuration), deploying, and maintaining applications based on the Genesys Cloud platform. They also work on specific Java developments, and developers to ensure the integration of Genesys Cloud with other business systems.
Your Main Activities will Include:
Genesys Cloud Development and Integration
- Design, develop, and configure interaction flows (IVR, routing, voicebot, bots, chatbot, emails, SMS, messaging, social network, call campaigns, email campaigns, etc.) on Genesys Cloud.
- Implement and configure ACD strategies, queues, and call management strategies across various channels.
- Develop and integrate Web Services (REST APIs) to connect Genesys Cloud to the company's information systems.
- Ensure the integration of Genesys Cloud solutions with CRM tools, databases, etc.
Java Development and Customization
- Develop microservices in Java to enhance Genesys Cloud features,
- Implement connectors and middleware to facilitate data exchange between different applications and Genesys Cloud.
- Automate processes and workflows via specific scripts and applications.
- Optimize the performance of developed services and ensure their scalability.
Support and Maintenance
- Ensure corrective and evolutionary maintenance of developed solutions.
- Diagnose and resolve incidents related to Genesys Cloud interactions and integrated services.
- Implement unit and integration tests to ensure the stability of developments.
- Write and maintain technical and functional documentation.
Technological and Continuous Improvement
- Propose technical improvements and evolutions to optimize solution performance.
- Participate in discussions with business and technical teams to identify needs and translate them into appropriate technical solutions.
Skills
- Minimum 4 years of experience in similar functions.
- Technical skills:
o Genesys Cloud: Development and configuration of flows (Architect), ACD routing, scripting, bots, reporting.
o API & Web Services: Experience in using and creating REST APIs, OAuth2, JSON.
o Java Development: Experience in Java (Spring Boot is a plus).
o Databases: SQL / NoSQL (PostgreSQL, MySQL, MongoDB).
o DevOps (a plus): CI/CD, Docker, Kubernetes.
o Cloud Computing: Experience with AWS, Azure, dMZR be a plus.
o Versioning tools: Git, GitHub/GitLab.
- Functional skills:
o Supervise development of other team members, good priority management and ability to work independently.
o Excellent communication skills to interact with business and technical teams.
o Experience: Minimum 3 years of experience in Java development and on Genesys Cloud with technical leadership would be a plus.
o Languages: English (documentation and exchanges with editor support),
o French would be a plus.
Benefits
- Training programs, tailored career paths, and opportunities for internal mobility - nationally and internationally - supported by our global presence
- Diversity and Inclusion Committee working to create an inclusive work environment, with active employee communities organizing awareness activities (PRIDE, We Generations,MixCity, etc.)
- Corporate volunteering program (1MillionHours 2 Help) supporting employees in their community engagement
- Flexible compensation plan
- Hybrid telecommuting model (50%)
- 31 vacation days
Diversity and Inclusion Commitment
BNP Paribas Group in Spain is an equal opportunity employer, proud to offer equal employment opportunities to all job seekers. We are deeply committed to ensuring that no individual is discriminated against based on age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex, or sexual orientation. Equity and diversity are at the heart of our recruitment policy, as we believe they foster creativity and efficiency, ultimately improving performance and productivity. We strive to reflect the society in which we live while maintaining the standards our clients expect from us.
About Our Culture
We are proud to create, maintain, and develop strategic business applications for BNP Paribas Personal Finance entities worldwide, maintaining high service levels and delivering added value to our customers. In our multicultural environment, we encourage all team members to develop their talents and skills, providing a wide variety of career opportunities and internal mobility programs within local S.ET teams or across other entities in the Group, both in Spain and globally.
We value the experience of our employees and work to maintain a balanced environment, offering flexibility regarding work schedules and respect for personal time. Our hybrid working model is a testament to our belief that social connection enhances our daily activities.
Diversity and inclusion are among our core values, and S.ET is an equal opportunity employer. We are committed to ensuring employment opportunities regardless of ethnicity, beliefs, religion, nationality, age, sex, sexual orientation, marital status, or political opinions.
