11 publicaciones de empleo destacadas de specialist, enterprise en en remoto (¡Están contratando!)

Player Experience Specialist
Naphora Games Group —En remoto
- Teletrabajo
- Inglés
- Inteligencia artificial
- Marketing
Solicitud rápida
5h
Sales Specialist (Sector Salud) - Remoto
Sensor23 —En remoto
- De 1.000 € a 2.000 € al mes
- Media jornada
- Teletrabajo
- CRM software
- Español
- Ventas
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
4h
Lead Salesforce Developer (Native Spanish Speaker)
EPAM Systems, Inc. —En remoto
- Teletrabajo
- CRM software
- Español
- Ventas
- Vacaciones pagadas
- Programa de recomendación
6h
Regulatory Compliance Assurance Manager
Revolut —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- SQL
Expert Model Trains
Catawiki —En remoto
- Teletrabajo
- Inglés
- Oficina
14d
Web Performance Engineer
Lunik —En remoto
- Jornada completa
- Teletrabajo
- Español
- Inglés
- Oficina
- Abono gimnasio
- Seguro de vida
Security Architect
EPAM Systems, Inc. —En remoto
- Teletrabajo
- Azure
- Oracle
- DevOps
- Vacaciones pagadas
- Programa de recomendación
Senior DevOps (AWS) Engineer
N-iX —En remoto
- Teletrabajo
- DevOps
- Inglés
- Sistema operativo Windows
Solicitud rápida
9h
Radiologist Full-time
Telemedicine Clinic —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Teletrabajo opcional
Vertriebsassistenzen (m/w/d) im Home-Office in Teilzeit (30 Stunden/ Woche) in Süddeutschland
MEWA Textil-Service —En remoto
- Teletrabajo
Radiologist Part-time
Telemedicine Clinic —En remoto
- Media jornada
- Teletrabajo
- Inglés
- Teletrabajo opcional

Quiero recibir la alerta de empleo más reciente de specialist, enterprise en en remoto

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Explorar empleos en más ubicaciones

specialist, enterprise jobs near en remoto

Empleos de Audio Engineer en Madrid Provincia

Empleos de Ai Engineer en Comunitat Valenciana

Empleos de Amazon Software Engineer en Barcelona, Barcelona Provincia

Empleos de Biomedical Engineer en Barcelona, Barcelona Provincia

Empleos de Recoletas Salud en Burgos Provincia

Empleos de Hospital La Salud en Valencia Provincia

Empleos de Salud Digital en Comunidad De Madrid

Empleos de Sector Del Vino en Madrid Provincia

Empleos de Enterprise Architect en Madrid, Madrid Provincia

Empleos de Junior Architect en Chueca, Madrid Provincia

Empleos de Data Architect en Alicante, Alicante Provincia

Empleos de Customer Experience Specialist en Valencia, Valencia Provincia

Empleos de Customer Experience Specialist en Barcelona, Barcelona Provincia

Empleos de Guest Experience en Palma De Mallorca, Illes Balears Provincia

Empleos de English Customer Service en Marbella, Málaga Provincia

Empleos de Model, Photographer, Model Booker, Romanian en Barcelona, Barcelona Provincia

Empleos de Salesforce Developer en Barcelona, Barcelona Provincia

Empleos de Salesforce Developer en Madrid, Madrid Provincia

Empleos de Servicenow Developer en Madrid, Madrid Provincia

Empleos de Manager Deportivo en Madrid, Madrid Provincia

Player Experience Specialist

Naphora Games Group
En remoto

Solicitud rápida

Detalles del empleo

Hace 5 horas

Cualificaciones

Jira
Árabe
Inglés
Árabe estándar moderno
Zendesk
Confluence
Inteligencia artificial
Marketing

Descripción completa del empleo

At Naphora Games Group, we're building more than games, we're building a global team of ambitious, driven people who are hungry to learn, experiment, and raise the bar for the next generation of games.

We collaborate openly, move fast, and challenge ourselves every day to build better, smarter, and faster.

Our goal is to create world-class games that players around the globe love and remember. If you thrive in a high-performance, ownership-driven environment and want to make a real impact, you'll fit right in with us.

Role Summary

Own and support the player experience across Naphora's mobile games.

Your objective is to provide fast, high-quality player support while turning player feedback into actionable insights that improve our games and overall player experience.

You'll manage player support and community channels, investigate issues, monitor player sentiment, and work closely with Product, QA, Engineering, and Marketing to ensure players are heard and supported.

Responsibilities

Player Support

Manage player support across Zendesk, in-game support, email, and social channels
Investigate and resolve issues related to accounts, purchases, gameplay, progression, and technical problems
Respond to App Store and Google Play reviews in a timely and player-focused manner
Escalate bugs, exploits, and critical issues to QA, Engineering, and Product teams
Maintain and improve FAQs, support documentation, and the player knowledge base

Community & Player Insights

Moderate and engage with communities across Discord, Reddit, Facebook, and other relevant platforms
Monitor player sentiment, feedback, recurring issues, and emerging trends
Produce weekly Voice of the Player reports with key insights and actionable recommendations
Build positive relationships with players through clear and professional communication
Identify opportunities to improve player retention through support and community engagement

LiveOps & Performance

Support LiveOps by communicating events, updates, maintenance, and other important information
Monitor support KPIs, service levels, CSAT, and SLA performance
Collaborate with Product, QA, Engineering, and Marketing to improve the overall player experience
Continuously improve support processes, tools, and automation

Success Looks Like

Responding to player inquiries quickly while maintaining high-quality communication
Resolving player issues efficiently and minimizing unnecessary escalations
Maintaining strong App Store and Google Play ratings through consistent review management
Identifying recurring issues before they become widespread problems
Providing player insights that contribute to product improvements
Maintaining strong CSAT and SLA performance
Building positive relationships with the player community
Taking ownership of the player experience across all support channels

Qualifications

1–3 years of experience in Customer Support, Community Management, Player Experience, or a similar role
Passion for mobile games and delivering great player experiences
Experience with Zendesk, Freshdesk, Intercom, or similar support platforms
Experience responding to App Store and Google Play reviews
Experience moderating communities across platforms such as Discord, Reddit, or Facebook
Strong written communication, analytical, and problem-solving skills
Ability to investigate player issues and clearly document bugs for internal teams
Ability to prioritize multiple requests in a fast-paced live service environment
Understanding of LiveOps, free-to-play mobile games, player retention, and community engagement is highly desirable
Experience with Jira, Confluence, AI-assisted support tools, or support automation is an advantage
Fluent in English; Arabic is an advantage

If this role excites you and you're ready to help shape the future of game development at Naphora, we encourage you to apply.

Solicitud rápida

Refina tu búsqueda

specialist, enterprise empleos en en remoto

Player Experience Specialist

Sales Specialist (Sector Salud) - Remoto

Lead Salesforce Developer (Native Spanish Speaker)

Regulatory Compliance Assurance Manager

Expert Model Trains

Web Performance Engineer

Security Architect

Senior DevOps (AWS) Engineer

Radiologist Full-time

Vertriebsassistenzen (m/w/d) im Home-Office in Teilzeit (30 Stunden/ Woche) in Süddeutschland

Radiologist Part-time

Quiero recibir la alerta de empleo más reciente de specialist, enterprise en en remoto

Related Searches

Explorar empleos en más ubicaciones

Role Summary

Responsibilities

Success Looks Like

Qualifications

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión