20 publicaciones de empleo destacadas de customer service representative en 28050 madrid madrid provincia (¡Están contratando!)

Planning Success Partner (Italian Speaker)
Straumann Group —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Grado
Operations Representative - Dutch and English Speaking
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro de vida
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Teletrabajo
- CRM software
- Español
- Inglés
Solicitud rápida
Merchants Customer Service Representative - German & English Speaker
American Express —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Negociación
- Seguro dental
- Seguro oftalmológico
5d
Operations Representative - English and French Speaking
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro de vida
Delivery Service Manager - TechOps Cell & Gene Therapy
Roche —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Grado
Station Manager
Europcar —Leganés, Madrid provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
Manager of Financial Crime Compliance (FCC) Advisory ED
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Oracle
- Inglés
- Abono gimnasio
- Seguro de vida
Senior Quality Assurance Engineer
osapiens —Madrid, Madrid provincia
- Trabajo híbrido
- Azure
- DevOps
- Inglés
Solicitud rápida
Senior Decentralized Clinical Trial Study Lead
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional
10d
Environmental Health & Safety Specialist
Vertiv —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
Environmental Health & Safety Specialist (II)
Vertiv —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
Technical Support Specialist
Geotab —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Google Suite
- Microsoft Excel
- Informática
Solicitud rápida
10d
Business Development Representative (Spanish Speaking)
SS&C Technologies —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
- Ayuda al desarrollo profesional
Systems Engineer Quality Responsible A400M program
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
21h
Platform Product Manager - Platform Shared Services
Frontiers Media —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
Solicitud rápida
Site Project Manager for Construction Sites worldwide (f/m/d)
Siemens Energy —Tres Cantos, Madrid provincia
- Jornada completa
- Project management
- Construcción
- Ingeniería eléctrica
11d
Almacenero Carretillero F/H
SECODI Spain —Alcalá de Henares, Madrid provincia
- Inglés
- Habilidades organizativas
- Seguro médico privado
Solicitud rápida
Senior Cyber Risk Consultant
Allianz —Madrid, Madrid provincia
- De 59.687 € a 72.951 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
- Plan de pensiones
Microwave Instruments Study Project Manager
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster

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Planning Success Partner (Italian Speaker)

Straumann Group -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Inglés
Microsoft Office
Grado
Italiano
Gestión del tiempo

Descripción completa del empleo

Summary of position:

The Planning Success Partner (PSP) plays a key role in supporting the organization by ensuring high-quality customer experience throughout the digital treatment planning journey. Working closely with the digital planning team, the PSP serves as a liaison between the customer and internal planning teams, helping to clarify treatment goals, address customer inquiries, and ensure that treatment setups align with both customer expectations and clinical protocols. By fostering effective communication, the PSP contributes to improved treatment outcomes, higher customer satisfaction, and overall operational efficiency.

Essential functions and duties:

To successfully perform this role, the individual must be able to carry out the following duties effectively and consistently:

Perform digital treatment plans quality check and case finalization.

Thoroughly evaluate patients' treatment plans, ensuring alignment with internal company protocols, case prescription, additional instructions and clinical preferences.
Conduct in-depth assessments of treatment requirements and execute case finalization as needed using company software.

Provide customer support

Provide outstanding proactive and reactive support to customers, ensuring prompt, clear, and high-quality responses to their inquiries while maintaining excellent service standards.

Clinical preferences analysis and setup calls.

Leads preference setup calls and identifies opportunities for alignment or coaching with customers; may support others team members in handling complex cases.
Leads high-level preference setup calls with complex cases or high-value customers, identifies strategic opportunities for standardizationor customization, and mentors team members (designers, PSPs, customer service representatives, etc.) in managing challengingclinical alignment. Partners with cross-functional teams to improve clinical onboarding processes and drive provider engagement.

Cross-functional collaboration.

Collaborate seamlessly with teams across various departments to ensure a seamless and world-class experience for customers.
Proactively engage with other roles when necessary to address concerns, provide valuable insights, and ensure exemplary experience for all parties involved.

Quality agreement.

Demonstrate ongoing commitment to advanced dental knowledge, staying current with industry trends, and always remaining up to date on company processes (WI, SOP, etc.), internal software and platforms, and clinical protocols.
Actively participates in and facilitates sessions focused on protocol updates, case studies, and best practice sharing to ensure alignment, continuous learning, and consistency across the teams.

Handle treatment feedback complaints.

Effectively handle and resolve complaints related to digital treatment planning following established processes and protocols.
Conduct root cause analysis on regional or provider trends, develop targeted action plans, and drive their execution.

Post-market surveillance

Responsible for managing post-market surveillance activities, including the intake, investigation, documentation, and resolution of product complaints.

Qualifications:

Bachelor’s degree, diploma, or equivalent professional experience in Engineering, Dental Technology, Dentistry, or related technical/clinical field.
Minimum English level: C1., minimum level of Italian: C1.
Requires a minimum of one year of relevant education and/or technical experience in the dental field.
Previous experience in dental treatment digital planning is preferred.
Displays enthusiasm for providing excellent support and service.
Excellent organizational and time management skills.
Exhibits sound and accurate judgement.
Intermediate to advanced computer skills (Microsoft Office Suite, Microsoft 365).
Strong interpersonal skills and motivational skills.
Ability to adapt to changes in the work environment with short notice.
Proficiency with driving results and quality.
Thrives in a fast-paced team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Spain : Madrid

Travel Percentage: 0 - 10%

Requisition ID: 21636

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customer service representative empleos en 28050 madrid madrid provincia

Planning Success Partner (Italian Speaker)

Operations Representative - Dutch and English Speaking

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Manager of Financial Crime Compliance (FCC) Advisory ED

Senior Quality Assurance Engineer

Senior Decentralized Clinical Trial Study Lead

Environmental Health & Safety Specialist

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Technical Support Specialist

Business Development Representative (Spanish Speaking)

Systems Engineer Quality Responsible A400M program

Platform Product Manager - Platform Shared Services

Site Project Manager for Construction Sites worldwide (f/m/d)

Almacenero Carretillero F/H

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Quiero recibir la alerta de empleo más reciente de customer service representative en 28050 madrid madrid provincia

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