Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.
WHO WE’RE LOOKING FOR
Have you built billing or payments systems at a SaaS company and know exactly which patterns work at scale, and which ones fall apart?
Then keep reading, because this role hands you a domain most companies guard closely: the systems that move all of Manychat’s revenue.
Billing at Manychat is becoming the foundation for everything we launch next. New products, new ventures, new pricing models: all of it runs through the platform your team will own. We’re not asking you to invent something new. We’re asking you to bring the proven standards of the payments industry into a business that is growing fast and needs its revenue core to be rock solid.
You’ll join at the right moment. We’re deliberately shifting our engineering culture towards scalability and stability, and billing is at the center of that shift. You won’t inherit a finished machine; you’ll shape one, with clear backing from engineering leadership to do it.
If you know payments and processing inside out, enjoy leading engineers through meaty technical territory, and want your fingerprints on how a whole domain is structured and scaled, let’s talk.
YOUR FUTURE TEAMMATES
We keep Manychat running smoothly under high load every single day and make sure it’s ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we’re the ones who shape and own what gets built. AI accelerates. Humans own the thinking.
WHY YOU’LL LIKE IT HERE
You’ll work on complex, high-scale projects that create real impact, building products millions rely on every day. The tech stack is designed for speed and durability, and we are already operating at the front of the AI era, not scrambling to catch up. And you’ll do all of that alongside an experienced, collaborative team that values speed, quality, and supporting each other.
WHAT YOU’LL DO
Own the billing and accounts domain end to end: processing, billing, and pricing for a platform serving creators in 170+ countries
Lead and grow a team of 5-6 billing engineers, with a clear path to scaling the team and structuring it around processing, billing, and pricing as the domain expands
Deliver the billing roadmap through the end of the year, including completing a major migration of our pricing model
Bring proven payments industry patterns and standards into Manychat, and raise the bar on how billing is designed, built, and operated
Guide architectural decisions with your engineers: challenge designs, pinpoint risks, and keep proposals grounded in what actually works at scale
Partner closely with our Product Director for Billing on making billing more scalable, and with Finance on tax and compliance initiatives
Build transparency and healthy engineering practices in the team: clear ownership, visible progress, honest signals
Prepare the domain to support new products and ventures that will build on billing and account capabilities
Hire, develop, and coach engineers, and make the hard people calls when they’re needed
WHAT SUCCESS LOOKS LIKE
First 3 months: you know the team, the systems, and the stakeholders. The roadmap is moving, and you have a clear-eyed view of the team’s strengths and gaps.
By end of year: the pricing model migration is completed, the team’s work is transparent and predictable, and stakeholders in Product and Finance see you as their go-to partner.
Beyond: you’ve shaped the scaling plan for the domain, tackled the technical debt the team never had capacity for, and billing is a platform other teams build on with confidence.
TO SHINE IN THIS ROLE
You’ll need:
Hands-on experience building and running billing, payments, or processing systems: subscriptions, pricing models, payment providers, invoicing, the whole territory
That experience gained at a SaaS or self-serve product company of comparable scale, where customers sign up and pay without a sales rep holding their hand
A solid engineering background: you no longer write production code day to day, but you speak the language fluently, review architecture with credibility, and spot a bad design before it ships
Real people management mileage: you’ve hired, you’ve coached, you’ve handled underperformance, and you’ve made the difficult call to part ways with someone and done it with respect
The ability to build relationships fast, with your team, with product and finance stakeholders, and with peers across engineering
Comfort operating in a fast-moving environment while pulling it towards more structure, stability, and maturity, not less
It would be great if you have:
Experience with tax, compliance, or revenue recognition topics in a SaaS context
Experience restructuring or scaling a team: splitting into sub-teams, defining ownership, growing leads
Been through a major platform or pricing migration and lived to tell the tale
We’re tech-stack agnostic for this role. Our billing runs on PHP today, but whether your background is PHP, Python, Kotlin, or anything else, what matters is your domain knowledge and technical judgment.
WHAT WE OFFER
We care deeply about your growth, well-being, and comfort:
Hybrid onboarding to start work remotely and relocation support for you and your family.
Comprehensive health insurance for both you and your family.
Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn’t get in the way of great work.
In-office perks, including free meals and snacks.
Company-funded sport activities, annual offsites and team-building events.
AI isn’t a perk here — it’s how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
