20 publicaciones de empleo destacadas de operations specialist en madrid, md (¡Están contratando!)

Service Operations Specialist
VIVO MOBILE COMMUNICATION IBERIA, S.L. —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Project management
- Grado
Solicitud rápida
Purchasing Specialist
Avis Budget Group —Madrid, Madrid provincia
- 30.000 € al año
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Inglés
- Parking gratuito
Solicitud rápida
6d
Air Freight Operations & Customer Service Specialist (m/f/n)
DHL —Barajas-Madrid, Madrid provincia
- Microsoft Word
- Español
- Microsoft Excel
- Seguro médico privado
- Teletrabajo opcional
Multinational Client Services Specialist
AXA —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
2d
Planning Specialist
BYD Europe —Madrid, Madrid provincia
- Microsoft Excel
- Habilidades de análisis
- Grado
AP Operations Specialist
JBT Marel —San Fernando de Henares, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Sistemas ERP
Specialist Junior Platform Operations
Vodafone —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Seguro de vida
- Plan de pensiones
Junior HR Operations Specialist
McCann Worldgroup Deutschland GmbH —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Microsoft Office
Road Freight Operations Specialist
Crane Worldwide Logistics Spain, SA —Coslada, Madrid provincia
- Microsoft Excel
- Servicio al cliente
- Inglés
Programme Operations Specialist
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
Wholesale Operations Specialist - PVH (Calvin Klein & Tommy Hilfiger) - Madrid
All We Wear Group —Madrid, Madrid provincia
- Microsoft Excel
- Inglés
- Oficina
Solicitud rápida
Support Agent and Customer Success Specialist
Winning —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
10d
Customer Experience Excellence Specialist
Cabify —Madrid, Madrid provincia
- Servicio al cliente
- SQL
- Project management
Solicitud rápida
Publishing Operations Specialist, Production
Frontiers Media —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Salesforce
- Inglés
Solicitud rápida
Technical Support Specialist
Kidde Global Solutions —Madrid, Madrid provincia
- De 40.000 € a 45.000 € al año
- Español
- Inglés
Specialist, Client Coverage
The Bank of New York Mellon Corporation —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
5d
Legal Counsel & Legal Operations Specialist
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Inglés
- Project management
- Grado
Product Specialist
Exclusive Networks —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Marketing
Global Legal Operations Specialist
Dormakaba Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Cloud Operations Specialist
Board International —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
Solicitud rápida

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Service Operations Specialist

VIVO MOBILE COMMUNICATION IBERIA, S.L.
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Servicio al cliente
Project management
Grado

Descripción completa del empleo

Job Description:

Service Operations Specialist

Location: Madrid

On-board time: ASAP

About us:

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at our core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that over 80 percent of our employees work in R&D as part of our proprietary research and development system. Today, we have over 300 million active users worldwide, and we are ranked 5th in global market share.

One dream. One team

With a firm belief in building vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic, and multicultural, with 15 nationalities and growing. We celebrate each nationality’s special day. At vivo, we make sure your voice is heard and your culture is respected.

At vivo, we commit ourselves to one thing: doing the right things and doing things right. We support openness and authenticity, promote self-reflection and continuous learning, and strive to provide a working environment where our talents can perform at their best.

Overview

vivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will focus on contact center operations, service quality monitoring, user feedback analysis, and service experience improvement.

The ideal candidate has hands-on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user-oriented mindset. You will work closely with internal teams, external service partners, and regional stakeholders to ensure that vivo users across Europe receive a consistent, professional, and high-quality service experience.

This is a great opportunity for someone who enjoys improving processes, working with data, coordinating across markets, and turning user feedback into real service improvements.

Key Responsibilities

1. Responsible for the operation, management, and construction of the European contact center site, formulating effective management methods, and being accountable for user service experience results;
2. Responsible for collecting feedback from users in the European market contact center channel to promote the improvement of product and service reputation;
3. Responsible for evaluating the service quality of European service centers and producing authentic and valid data; undertaking product and other types of research and providing authentic and valid data.

Requirements

1. Bachelor's degree or above, with good English listening, speaking, reading, and writing skills;
2. At least 3 years of customer service management experience; experience in outsourcing site management or project management at BPO service outsourcing companies is preferred;
3. Strong data analysis and problem-solving skills;
4. Possess strong user-oriented awareness, communication and coordination abilities, strong execution ability, and a strong results-oriented mindset;
5. Accepting business trips (mainly within Europe and China)

Connect with us!

If this sounds like your next challenge, send us your application at this link

Solicitud rápida

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operations specialist empleos en madrid, md

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Wholesale Operations Specialist - PVH (Calvin Klein & Tommy Hilfiger) - Madrid

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