7 publicaciones de empleo destacadas de american express global business travel en 28004 madrid madrid provincia (¡Están contratando!)

Travel & Lifestyle Consultant - English & Spanish Speaker
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Servicio al cliente
- Seguro dental
- Seguro oftalmológico
8d
Customer Support Specialist - Chat (French & English Speaker) (26011066)
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Seguro dental
- Seguro oftalmológico
1d
Customer Support Specialist (French & English Speaker)
American Express —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Seguro dental
- Seguro oftalmológico
6d
Compliance Assistant AML
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Habilidades de análisis
- Seguro dental
- Seguro oftalmológico
Payroll Specialist
American Express —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Director, Risk Management
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Ciencias empresariales
- Liderazgo
- Seguro dental
- Seguro oftalmológico
11d
Payroll Clerk
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Seguro dental
- Seguro oftalmológico

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Travel & Lifestyle Consultant - English & Spanish Speaker

American Express -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 8 días

Beneficios

Seguro dental
Seguro oftalmológico
Seguro de vida

Cualificaciones

Español
Ventas
Servicio al cliente
Centro de llamadas
Inglés
Investigación
IT
Gestión del tiempo

Descripción completa del empleo

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Minimum qualifications

Travel Industry Experience or Luxury/Premium Customer Service Knowledge and Experience
Strong appreciation for travel, tourism and luxury products
A minimum of 1 year recent experience in a customer facing premium or luxury service industry/OTA environment
Destination Knowledge
Extensive local knowledge with the existing relationships or ability to cultivate deep relationships with local suppliers of exclusive, premium and luxury events, dining and experiences
Customer Service and Communication Skills
Our customers have very different requirements from call-to-call so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations
The ability to communicate with our customers is vital to your success in this role. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important
Fluency with Spanish both spoken and written, and high proficiency in English

Preferred qualifications

GDS or computer reservations experience
IT literate as you will need to be able to understand and use Internet search sites and e-mail, in addition to the GDS and other in-house systems. There is a great deal of multi-tasking involved in these roles and your ability to quickly and confidently navigate a number of systems at once will be vital
Research / information gathering and problem solving skills are essential, you will deal with a wide variety of inquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential

Sales Skills

Sales experience will be beneficial so that you can cross-sell relevant products and services

Other Skills

Time management skills – due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines
The ability to adapt to an ever changing environment and being resilient
A ‘can-do attitude’, curiosity and a healthy competitiveness

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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american express global business travel empleos en 28004 madrid madrid provincia

Travel & Lifestyle Consultant - English & Spanish Speaker

Customer Support Specialist - Chat (French & English Speaker) (26011066)

Customer Support Specialist (French & English Speaker)

Compliance Assistant AML

Payroll Specialist

Director, Risk Management

Payroll Clerk

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