Primary location: Madrid, Spain | Secondary option: Brazil. Candidates should be open to relocation to Spain.
About Straumann
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners.
In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.
People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.
In this role you will…
Drive best possible outcome
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Work closely with key providers to establish treatment protocols and preferences in aligner therapy, including current ClearCorrect products as well as for future new product launch.
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Train country-base mentors to offer clinical advice to providers, with a focus on the proper use of ClearCorrect system and the benefits to be communicated to customers.
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Act as the 2nd-level consultant to providers who need assistance on difficult cases, to ensure excellent customer experience and optimal clinical outcome for ClearCorrect users.
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Gather feedback from providers and generate reports to regional and BU teams to identify best practices, product improvement areas and other insights.
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Provide clinical training and education to key providers via online presentation, onsite workshop and any other means necessary.
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Engage providers and support KOL relationship development.
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Take the lead in clinical advice and Treatment Planning Solutions (TPS) in the defined territory / area, supervising the local clinical advisors and TPS partners, streamlining organization, setting standards, organizing training and follow-up.
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Be the go-to-person for ClearCorrect ambassadors and KOL’s, helping the country to find and develop local ClearCorrect Ambassadors, organizing local Ambassador calls, training and meetings and support the development of training and presentation material of speakers.
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Take the lead in the collection of clinical cases for the clinical case gallery.
Be a team player
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Collaborate with marketing and sales team to activate ClearCorrect users, acquire new customers and increase case start rate.
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Train the ortho sales and service team in the country with the established treatment protocols, enable them to support providers with patient selection, treatment planning, orthodontic management and troubleshooting clinical roadblocks.
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Co-travel to key customers and KOLs with field sales and marketing team.
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Constantly liaise with country, regional and global BU teams to keep abreast of product updates, technology advancement and market change.
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Participate to User Acceptant Tests (UAT) and provide input and feedback, taking the lead to have local ClearCorrect ambassadors, T, follow-up and collect feedback.
General responsibilities
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Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources.
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Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
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Other duties as assigned from time to time.
Personal attributes and cultural fit that would help the position holder succeed in this role
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Excellent interpersonal and written communication skills, strong presentation skills.
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Enthusiastic about providing excellent support & service, always customer centric.
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Ability to work independently and collaboratively in a matrix environment
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“Player-learner” mindset, entrepreneurial and result driven.
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High learning agility and curiosity for new knowledge and willingness to share his/her learning.
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Proactive mindset, taking responsibility and can-do mentality.
Qualification and requirements:
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Dental Graduate (BDS – Bachelor of Dentistry), with Masters in Orthodontics (MDS).
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Experience with aligner therapy is required.
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5+ years of work experience, of which at least 2 years in a clinical environment.
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Experience in training dentists and orthodontists is a plus.
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Highly proficient in the following language: English and Portuguese. Spanish is plus.
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Good knowledge of basic computer operations and Microsoft Office tools.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
