20 publicaciones de empleo destacadas de customer care operations lead en barcelona, ct (¡Están contratando!)

Customer Care Operations Lead
Leica Biosystems —l'Hospitalet de Llobregat, Barcelona provincia
- Jornada completa
- Inglés
- Grado
- Vacaciones pagadas
2h
Lifecycle Specialist, Time and Attendance - EMEA
Remote —Barcelona, Barcelona provincia
- De 29.750 € a 67.000 € al año
- Teletrabajo
- Google Suite
- Inglés
- Project management
- Vacaciones pagadas
- Días de asuntos propios
GPC Training and Service Quality Lead
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Project management
Head of Customer Support & Enablement
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inteligencia artificial
- Enseñanza
Solicitud rápida
Team Lead Customer Onboarding (all genders)
Shiftmove —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Liderazgo
Solicitud rápida
Information Security Functional Monitoring (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Habilidades de análisis
- Project management
- Plan de pensiones
13d
AI Support Delivery Manager: Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Senior Concierge Corporate Travel Associate
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Español
Customer Care Manager
Amplifon —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
5d
Group HR Specialist - Barcelona
Flowbox —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
CX Training Lead (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Inteligencia artificial
- Liderazgo
Payments Relationship Manager (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Oficina
- Máster
- Grado
Senior/Principal Consultant (m/f/d) - Strategy & Management Consulting
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Plan de pensiones
11d
Consultant/Senior Consultant (m/f/d) - Information Security, Identity Access Management
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
- Plan de pensiones
11d
AI Agents Manager: Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Director of Security Operations
Wave —Barcelona, Barcelona provincia
- Hasta 190.900 € al año
- De guardia
- Teletrabajo
- Inglés
- Oficina
- Servicios financieros
Senior Manager, Global Sales Operations & Incentives
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Ventas
- Salesforce
Payment Risk Specialist
EXOGROUP —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Informática
- Programa de recomendación
Solicitud rápida
Expert Business Analyst (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Ventas
- Plan de pensiones
12d
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- De 38.000 € a 45.000 € al año
- Jornada completa
- CRM software
- Español
- Inglés

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Customer Care Operations Lead

Leica Biosystems -
l'Hospitalet de Llobregat, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 2 horas

Beneficios

Vacaciones pagadas

Cualificaciones

Inglés
Grado
Kaizen
Requisitos comerciales

Descripción completa del empleo

Bring More to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Operations Lead is the essential link between the Global Customer Care Centre of Excellence (CoE) and your local market, you’ll own and manage instrument order fulfillment, resolve escalated requests, and ensure every interaction meets both global standards and specific local needs and requirements. You will partner across commercial, service, supply chain, and customer care functions to drive customer satisfaction, operational excellence, and continuous improvement while balancing global processes with local market needs and contribute to team training, making a meaningful impact on our customers, partners, and business every day.

In this role you will have the opportunity to:

Oversee complex instrument installations, relocations, deinstallations, backlog execution, inventory management, supplier coordination, forecasting, and regional supply chain requirements to ensure seamless customer delivery.
Serve as the regional escalation expert, leveraging Voice of Customer insights, operational data, and trend analysis to resolve issues, improve customer satisfaction, and deliver successful outcomes.
Partner with Sales, Service, Contracts, Tenders, Supply Chain, Logistics, Finance, and other stakeholders to remove barriers, improve operational performance, and enhance the end-to-end customer experience.
Monitor performance metrics, identify trends, implement process improvements, and balance global standards with local business requirements to improve efficiency, service delivery, and business results.
Act as the Customer Care Center of Excellence (CoE) market representative, translating regional needs into global improvements while supporting business continuity, training, knowledge sharing, and process standardization across teams.

The essential requirements of the job include:

Bachelor's degree or equivalent extensive experience in customer-facing roles with a strong understanding of Customer Care processes, customer escalation management, quality practices, and continuous improvement methodologies to ensure consistent service delivery.
Demonstrated ability to independently assess complex situations, apply sound judgment, and drive customer issues and escalations to timely resolution through a structured, solution-oriented approach.
Proven experience coordinating across multiple functions, building strong relationships, and working effectively within a matrix organization to deliver business results and exceptional customer experiences.
Ability to work autonomously, prioritize competing demands, think critically under pressure, and adapt quickly to changing business needs while maintaining a positive and professional attitude.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to travel ~ 5%, including overnight travel for workshops

It would be a plus if you also possess previous experience in:

Experience with DBS tools, including PSP, Kaizen, and Standard Work.
Fluency in English and at least one additional European language
Experience in Life Sciences, Medical Devices, or Diagnostics industry

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

#LI-EB1

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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customer care operations lead empleos en barcelona, ct

Customer Care Operations Lead

Lifecycle Specialist, Time and Attendance - EMEA

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Head of Customer Support & Enablement

Team Lead Customer Onboarding (all genders)

Information Security Functional Monitoring (m/f/d)

AI Support Delivery Manager: Customer Care

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Group HR Specialist - Barcelona

CX Training Lead (Hybrid)

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Senior/Principal Consultant (m/f/d) - Strategy & Management Consulting

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