20 publicaciones de empleo destacadas de regional performance lead for pleca customer, rider, partner experience [customer service] en barcelona, ct (¡Están contratando!)

Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
Solicitud rápida
Regional Performance Lead PLECA
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
Solicitud rápida
Customer Service Agent (Airline Loyalty Program) - US Market -
ADM Value Barcelona —Barcelona, Barcelona provincia
- De 18.700 € a 23.600 € al año
- Disponibilidad fin de semana
- CRM software
- Servicio al cliente
- Inglés
Solicitud rápida
EMEA QTC Process Innovation Lead, Customer Services
BD —Barcelona, Barcelona provincia
- De 80.900 € a 129.425 € al año
- CRM software
- Oracle
- Servicio al cliente
3d
International, Vendor & Couple Experience Agent
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Español
- Google Suite
Solicitud rápida
Customer Engagement Delivery Lead
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Salesforce
- Seguro de vida
Head of Customer Service
Wallapop —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Programa de recomendación
Solicitud rápida
10d
Regional Talent Partner (Director) EMEA & Latam
Sonova —Barcelona, Barcelona provincia
- Trabajo híbrido
- Ventas
- Liderazgo
Rider Service Project Lead
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- SQL
Solicitud rápida
Customer Experience Specialist
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Director, Channel Strategy, EUCAN & International
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oficina
- Grado
9d
Customer Service Agent (ES + EN)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
Customer Support Agent - Consumer Team
Sumup —Barcelona, Barcelona provincia
- Google Suite
- Salesforce
- Inglés
9d
Regional Salesfoce Lead EU/APAC
BUNGE —Sant Just Desvern, Barcelona provincia
- CRM software
- Informática
- Ventas
Revenue Operations Specialist, channel partner
Graitec —Barcelona, Barcelona provincia
- De 50.000 € a 60.000 € al año
- Jornada completa
- CRM software
- Ventas
- Sistemas ERP
CX Prevention Lead (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- CRM software
- Inglés
- Oficina
Strategy & Operations Manager (Crypto)
Revolut —Barcelona, Barcelona provincia
- De 4.100 € a 4.500 € al mes
- Jornada completa
- Teletrabajo
- Microsoft Excel
- Oficina
- SQL
11d
Deal Desk Manager
Teradata —Barcelona, Barcelona provincia
- De 63.620 € a 1.267.100 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Ventas
Solicitud rápida
Director, Product Management – Fleet and Autonomous Vehicles US or Europe
ChargePoint —Barcelona, Barcelona provincia
- De 212.000 € a 325.000 € al año
- Inteligencia artificial
Solicitud rápida
9d
Head of Product - Central Europe
Centrum Elektronicznych Uslug Platniczych eService Sp. z o. o. —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Liderazgo
Solicitud rápida

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Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]

Glovo -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Servicio al cliente

Descripción completa del empleo

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Your work-life opportunity:

As Regional Performance Lead – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service, Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements.

Be a part of a team where you will:

Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches
Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

Qualifications

You have:

5+ years of experience in performance, strategy, operations, or analytical roles
Strong ability to connect operational metrics to financial impact
Experience influencing cross-functional stakeholders without direct authority
Structured problem-solving and strong analytical capabilities
Excellent communication and stakeholder management skills
High ownership mindset, hands-on, and bias for measurable impact

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Solicitud rápida

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regional performance lead for pleca customer, rider, partner experience [customer service] empleos en barcelona, ct

Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]

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