LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers
Job Purpose
We are looking for a proactive and detail-oriented to join the Customer Experience team as an Inflight Experience Analyst. This position offers an exciting opportunity to gain hands-on experience in managing and improving the passenger experience during flights, including services such as Wi-Fi, Inflight Entertainment (IFE), catering, and coordination with suppliers and logistics teams.
The analyst will provide support primarily to the Inflight Experience Manager and work closely with other teams such as Operations, Procurement, Logistics, and external suppliers, contributing to the definition, monitoring, and optimization of processes that ensure a high-quality and consistent onboard experience for our passengers.
Objetivo del Puesto
Estamos buscando a un/a analista proactivo/a y orientado/a al detalle, para unirse al equipo de Customer Experience como analista de Inflight Experience. Este puesto representa una oportunidad emocionante para adquirir experiencia práctica en la gestión y mejora de la experiencia del pasajero durante el vuelo, incluyendo servicios como Wi-Fi, entretenimiento a bordo (IFE), catering y coordinación con proveedores y equipos logísticos.
El/la analista dará apoyo principalmente al Manager de Inflight Experience y colaborará estrechamente con otros equipos como Operaciones, Compras, Logística y proveedores externos, contribuyendo a la definición, seguimiento y optimización de procesos que garanticen una experiencia a bordo de alta calidad y consistente para nuestros clientes.
Main Responsibilities / Tasks:
- Support the Inflight Experience Manager in the daily coordination of projects related to Wi-Fi, Inflight Entertainment (IFE), and catering.
- Collaborate with internal teams (Operations, Procurement, Logistics, IT, Digital) and external suppliers to ensure the proper execution of onboard services.
- Participate in monitoring supplier performance and incidents, collecting data and preparing service quality reports.
- Contribute to the updating and maintenance of operational documentation and databases related to onboard products and services.
- Support the definition and improvement of processes to optimize the passenger experience during the flight.
- Collaborate in the logistical management of new products or materials related to catering and entertainment.
- Contribute to initiatives aimed at the transformation of logistics processes to enhance efficiency, modernization, and overall service quality.
- Participate in innovation and continuous improvement initiatives within the Customer Experience area.
Responsabilidades principales - Tareas
- Dar apoyo al Manager de Inflight Experience en la coordinación diaria de proyectos relacionados con Wi-Fi, entretenimiento a bordo (IFE) y catering.
- Colaborar con equipos internos (Operaciones, Compras, Logística, IT, Digital) y proveedores externos para asegurar la correcta ejecución de los servicios a bordo.
- Participar en el seguimiento de incidencias y desempeño de los proveedores, recopilando datos y preparando informes de calidad de servicio.
- Contribuir a la actualización y mantenimiento de documentación operativa y bases de datos relacionadas con productos y servicios a bordo.
- Apoyar en la definición y mejora de procesos para optimizar la experiencia del pasajero durante el vuelo.
- Colaborar en la gestión logística de nuevos productos o materiales de catering y entretenimiento.
- Contribuir a iniciativas orientadas a la transformación del proceso logístico, impulsando su modernización, eficiencia y calidad del servicio.
- Participar en iniciativas de innovación y mejora continua dentro del área de Customer Experience.
Education
Graduated in Business Administration, Marketing, Tourism, Communication, Engineering, or related fields or alternatively, at least 3 years of experience as a Cabin Crew Member, preferably with experience providing onboard service across multiple travel classes/cabins.
Educación
Graduado/a en Administración de Empresas, Marketing, Turismo, Comunicación, Ingeniería o áreas relacionadas o bien acreditar una experiencia mínima de 3 años como Tripulante de Cabina preferentemente con servicio a bordo de más de una clase/cabina.
Competencies
Strong organizational and multitasking abilities.
Analytical mindset with attention to detail.
Proactive and willing to learn.
Team player with excellent communication skills.
Comfortable working in a dynamic and fast-paced environment.
Competencias
Fuertes habilidades organizativas y capacidad para gestionar múltiples tareas simultáneamente.
Mentalidad analítica y atención al detalle.
Proactivo/a y con ganas de aprender.
Espíritu de equipo y excelentes habilidades de comunicación.
Capacidad para desenvolverse en un entorno dinámico y de ritmo acelerado.
Languages
Idiomas
Other
Strong organizational and multitasking abilities.
Analytical mindset with attention to detail.
Proactive and willing to learn.
Team player with excellent communication skills.
Comfortable working in a dynamic and fast-paced environment.
Otros
Fuertes habilidades organizativas y capacidad para gestionar múltiples tareas simultáneamente.
Mentalidad analítica y atención al detalle.
Proactividad y ganas de aprender.
Trabajo en equipo y excelentes habilidades de comunicación.
Comodidad para trabajar en un entorno dinámico y de ritmo acelerado
Location
Viladecans, Barcelona
Ubicación
Viladecans, Barcelona
Our benefits
Enjoy discounted flights not only with LEVEL. Explore the world at more affordable prices.
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!
