20 publicaciones de empleo destacadas de customer service quality analyst en barcelona provincia (¡Están contratando!)

Salesforce Service Cloud Consultant / Business Analyst (m/f/d)
Schwarz Digits KG —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Salesforce
- DevOps
Associate - Quality Analyst
Shipco IT —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Oficina
- Java
Solicitud rápida
Salesforce Service Cloud Consultant / Business Analyst (m/f/d)
Schwarz Corporate Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Salesforce
- DevOps
SAP Business Analyst - Manufacturing, Quality & Plant Maintenance
O-I —Esplugues de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Grado
- IT
Solicitud rápida
HR Analyst
Thermo Fisher Scientific —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Test Analyst (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Grado
- Plan de pensiones
Business Analyst, Translation Services Operations
Amazon Spain Services, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Informática
- Inglés
Workday Reporting Analyst
Agilent Technologies Spain S.L. —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Teletrabajo opcional
Expert Business Analyst (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Ventas
- Plan de pensiones
12d
Strategic Threat Intelligence Analyst
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Scripting
- Plan de pensiones
Customer Engagement Delivery Lead
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Salesforce
- Seguro de vida
Staff Data Analyst
Lokalise —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Azure
- Informática
- Máster
Solicitud rápida
12d
Business Analyst - Business Master Platform (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Agile
- IT
- Plan de pensiones
12d
Technical Business Analyst (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- SQL
- AWS
- Plan de pensiones
Data Analyst
The Rank Group —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
- Seguro de vida
Solicitud rápida
Operational Excellence Analyst , Global Operational Excellence
Amazon Spain Services, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- SQL
- AWS
Business Analyst Operations (W/M/X) - Permanent
Veepee —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- SQL
Solicitud rápida
IT Operations & Stability Analyst
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- SQL
- Habilidades de comunicación
- Plan de pensiones
Service Owner
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Inglés
- Habilidades de presentación
- Grado
- Teletrabajo opcional
Senior Insights Analyst (Product Analytics Team)
SEMrush —Barcelona, Barcelona provincia
- Informática
- Máster
- SQL

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Salesforce Service Cloud Consultant / Business Analyst (m/f/d)

Schwarz Digits KG
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

CI/CD
Informática
Salesforce
DevOps
Tableau
Java
SQL
Grado
Release management
Cloud
Alemán

Descripción completa del empleo

Location

Calle Bergara 13
8002 Barcelona

Employment Area

IT - Consulting

Level

Experienced professionals

Working Model

Full-time

Reference ID

48232

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your Tasks

Sparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).
Business-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.
Continuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.
Foresightful Customization: Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows.
Release & DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization-wide go-live.
System Control & Monitoring: Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.
Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high-quality deployments.
Functional Support: Provide high-quality support to users regarding functional questions, business processes, and system status.
Problem & Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines.
Knowledge Sharing: Lead operational knowledge management by providing training to end-users, collaborators, and business stakeholders.

Your Profile

Experience & Expertise: Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context). You understand that our customer service is not your standard call center—with over 30 locations and a highly motivated business department, we are bursting with ideas.
The Mission & Partnership: You act as the linchpin of our Salesforce Service Cloud. You listen, advise our diverse business units as an equal partner, and translate complex business challenges into elegant, scalable Salesforce solutions. You are the guide who ensures that despite maximum individualization and customization, we never lose sight of the big picture.
Technical Skills (Apex, Java, SQL): Highly proficient in declarative development (Flows are your tool of choice), but you also possess a strong technical understanding of code, knowing when Apex or LWC is required. Hands-on knowledge or familiarity with Java and SQL is highly valued.
DevOps & Release Frameworks: Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.
Analytics & Quality Tools: Knowledge of Analytics platforms (e.g., CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.
Consulting & Analytical Skillset: Strong analytical thinking, interconnected mindset, and an affinity for process optimization. You know how to say "no" constructively by presenting better alternatives.
Autonomy & Drive: Highly autonomous and self-driven in your daily work. You are results-oriented, flexible, resourceful, and demonstrate a strong "can-do" attitude.
Structure & Collaboration: Ability to keep a clear head and maintain excellent documentation while managing 30+ different stakeholders across our various locations in an international team environment.
Education & Languages: Desired University degree in IT or a related field. Fluent in English; German language skills are a distinct plus.
Certifications: Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreaker if you have equivalent hands-on experience.

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customer service quality analyst empleos en barcelona provincia

Salesforce Service Cloud Consultant / Business Analyst (m/f/d)

Associate - Quality Analyst

Salesforce Service Cloud Consultant / Business Analyst (m/f/d)

SAP Business Analyst - Manufacturing, Quality & Plant Maintenance

HR Analyst

Test Analyst (m/f/d)

Business Analyst, Translation Services Operations

Workday Reporting Analyst

Expert Business Analyst (m/f/d)

Strategic Threat Intelligence Analyst

Customer Engagement Delivery Lead

Staff Data Analyst

Business Analyst - Business Master Platform (m/f/d)

Technical Business Analyst (m/f/d)

Data Analyst

Operational Excellence Analyst , Global Operational Excellence

Business Analyst Operations (W/M/X) - Permanent

IT Operations & Stability Analyst

Service Owner

Senior Insights Analyst (Product Analytics Team)

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