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Job Description:
SOLDI is part of Customer Solutions and the IE Specialist in the practice area IE serves as Subject Matter Expert to develop and implement operational CS products and customized solutions for customers within the Europe Region. The role involves the research, evaluation and delivery of business cases for new product developments and leads projects and virtual temporary teams remotely. The role requires close collaboration with CS Customer Facing on customer opportunities to gain, retain and grow UPS business through solutions that deliver customer value. The IE Specialist communicates and collaborates with aligned positions in other SOLDI areas, other Solution groups, Operations, IE, Sales, Marketing and Revenue Management.
Responsibilities:
Manage projects, implementation and support activities
Solve customer problems by designing and implementing best fitting solutions
Develop, lead and implement moderately complex projects to support new business opportunities whilst overcoming cross–functional resistance
CS product owner for specific CS products, monitoring and supporting to ensure these are maintained and continue to operate effectively
Seek continuous improvements within customer solutions projects to enhance services
Provide subject matter expertise to increase Customer Solutions knowledge and understanding
Keep Customer Solutions project stakeholders informed of project progress
Analyze data and interpret the results to make recommendations for solutions and evaluate solutions prior to implementation
Qualifications and Experience:
Bachelor's Degree or International equivalent - Preferred
A team player willing to contribute knowledge and experience within the team
Analytical skills, the ability to think “out of the box” as well as self-responsibility and accountability for own projects and tasks
An open-minded approach to projects with a positive and can-do attitude
Experience and knowledge in MS Office products
A good understanding of UPS’ products, services and network operations
Good verbal and written skills in English
We welcome applicants from different locations, as the role offers flexibility (Flexible location in Europe) .
How we recruit
At UPS, equal opportunities, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting, and compensating based on merit, experience, and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.
A bit about a big business
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
