20 publicaciones de empleo destacadas de booking agent en catalunya (¡Están contratando!)

Reservations Agent (maternity leave)
SLS —Barcelona, Barcelona provincia
- De 26.000 € a 26.500 € al año
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Customer Service Agent (ES + EN)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
Client Service Agent (M/F/NB)
D-EDGE —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Oficina
- Hotel
- Teletrabajo opcional
Solicitud rápida
Customer Service Agent (Night Shift)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
11d
Senior Business Travel Consultant - Spanish speaking
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Teletrabajo opcional
- Abono gimnasio
B2B Travel Advisor Support (Night Shift)
Exoticca —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Ventas
- Servicio al cliente
Solicitud rápida
B2B Group Travel Support
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Salesforce
- Inglés
Solicitud rápida
Senior Business Travel Consultant - French Speaking
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Teletrabajo opcional
- Abono gimnasio
Ocean Freight Operator (Turkish Speaker)
ACERTTO TALENT LINKERS —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
Product Manager - Agent Experience & Customer Operations
Exoticca —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Servicio al cliente
Solicitud rápida
Temporary Port Operations Logistics Agent | Barcelona
TUI Group —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Senior Product Manager - Post-Booking User Experience
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Hotel
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- De 38.000 € a 45.000 € al año
- Jornada completa
- CRM software
- Español
- Inglés
Excursions Agent
MTS Globe Spain —Vila-seca, Tarragona provincia
Solicitud rápida
Pre Sales Agent (UK)
Impress —Barcelona, Barcelona provincia
- De 20.000 € a 22.000 € al año
- CRM software
- Ventas
Director of CX Service Excellence
eDreams ODIGEO —Barcelona, Barcelona provincia
- Oficina
- Inteligencia artificial
- Liderazgo
E2E Process Reinvention Partner – AI Transformation program
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Sistemas ERP
- Días de asuntos propios
- Teletrabajo opcional
Customer Success Engineer
SonarSource —Barcelona, Barcelona provincia
- Jornada completa
- Español
- DevOps
- Inglés
On-site Sales Agent, Barcelona
Indie Campers —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Marketing
Solicitud rápida
SALES, PARTNERSHIP AND BUSINESS DEVELOPMENT
Stoke Travel —Barcelona, Barcelona provincia
- Ventas
- Inglés

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Reservations Agent (maternity leave)

SLS -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa
De 26.000 € a 26.500 € al año

Cualificaciones

Francés
Español
Turismo
Servicio al cliente
Upselling
Inglés
Grado
Administración y dirección de empresas

Descripción completa del empleo

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for a Reservations Agent to join the team at SLS Barcelona. Reporting to the Reservations Manager, you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey.

Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures.
Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience.
Handle all incoming calls in accordance with LQA standards, ensuring a professional, personalized, and efficient guest experience.
Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles.
Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies.
Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution.
Monitor and follow up on potentially fraudulent reservations that may impact revenue performance.
Manage no-shows and non-guaranteed reservations to maximize inventory utilization.
Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity.
Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders.
Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.
Proactively identify and communicate any reservation- or system-related issues to ensure operational efficiency and an exceptional guest experience.
Support the onboarding and training of team members as required.

Qualifications

What we are looking for...

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
Minimum of 2 years' experience in Reservations or a similar role within the hospitality industry.
Strong organizational skills with the ability to multitask, prioritize effectively, and perform well in a fast-paced environment.
Excellent attention to detail and a proactive approach to problem-solving.
Excellent verbal and written communication skills. Fluency in English, Spanish, and French is required.
Strong customer service skills with a genuine passion for creating outstanding guest experiences.
Ability to take ownership, make sound decisions, and resolve issues efficiently.
Adaptable, collaborative, and eager to embrace the unique culture of SLS and Ennismore.
A positive attitude, an open mind, and a willingness to challenge the status quo.
A team player who enjoys working in a dynamic environment while supporting colleagues and contributing to shared success.

Additional Information

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Solicitud rápida

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booking agent empleos en catalunya

Reservations Agent (maternity leave)

Customer Service Agent (ES + EN)

Client Service Agent (M/F/NB)

Customer Service Agent (Night Shift)

Senior Business Travel Consultant - Spanish speaking

B2B Travel Advisor Support (Night Shift)

B2B Group Travel Support

Senior Business Travel Consultant - French Speaking

Ocean Freight Operator (Turkish Speaker)

Product Manager - Agent Experience & Customer Operations

Temporary Port Operations Logistics Agent | Barcelona

Senior Product Manager - Post-Booking User Experience

Senior Customer Success Manager

Excursions Agent

Pre Sales Agent (UK)

Director of CX Service Excellence

E2E Process Reinvention Partner – AI Transformation program

Customer Success Engineer

On-site Sales Agent, Barcelona

SALES, PARTNERSHIP AND BUSINESS DEVELOPMENT

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