20 publicaciones de empleo destacadas de product support en catalunya (¡Están contratando!)

Customer Support Associate (English Speaker)
Autodesk —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Sistema operativo Windows
- Microsoft Office
- Teletrabajo opcional
Product Support Specialist - EMEA
Ashby —Barcelona, Barcelona provincia
- De 64.500 € a 81.500 € al año
- Disponibilidad fin de semana
- Teletrabajo
- Liderazgo
- Días de asuntos propios
Product Support Specialist
BizAway —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- APIs
- Teletrabajo opcional
10d
Customer Support Coordinator
Zeitview —Barcelona, Barcelona provincia
- De 35.000 € a 40.000 € al año
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Product Designer - Grow & Engage
N26 —Barcelona, Barcelona provincia
- Teletrabajo
- Inglés
- Investigación
- Teletrabajo opcional
Product Analyst
Leadtech —Barcelona, Barcelona provincia
- Horas extra
- Teletrabajo
- Inglés
- Oficina
- SQL
- Flexibilidad horaria
Solicitud rápida
Product Designer
Nacar Careers —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Investigación
- Agile
- Teletrabajo opcional
Solicitud rápida
Senior Product Designer (Full Remote - Europe)
EverAI —Barcelona, Barcelona provincia
- De 75.000 € a 125.000 € al año
- Jornada completa
- Teletrabajo
- Máster
- Inteligencia artificial
- Liderazgo
- Vacaciones pagadas
- Teletrabajo opcional
Product Support Specialist
Abacum —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Product Designer (Platform)
Revolut —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Informática
- Oficina
- Máster
Project Manager
Diadeis Spain —Esplugues de Llobregat, Barcelona provincia
- Trabajo híbrido
- Español
- Oficina
- Project management
Solicitud rápida
B2B Travel Advisor Support
Exoticca —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Teletrabajo
- CRM software
- Español
- Ventas
Solicitud rápida
Technical Support Specialist (M/F/NB) Fixed-term contract
D-EDGE —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Microsoft Word
- Español
- Google Suite
Solicitud rápida
Enablement Operations Specialist - 100% Remote - Europe
Hostaway —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Salesforce
- Teletrabajo opcional
Solicitud rápida
INFLIGHT EXPERIENCE SPECIALIST
LEVEL —Viladecans, Barcelona provincia
- Español
- Inglés
- Bases de datos
- Abono gimnasio
Solicitud rápida
Enterprise Business Development Executive - English & Spanish Speaking
TELUS Agriculture & Consumer Goods —Barcelona, Barcelona provincia
- De 60.000 € a 100.000 € al año
- Jornada completa
- Teletrabajo
- Español
- Google Suite
- Ventas
Solicitud rápida
Intern IT Support/Help Desk
Pelican Products, Inc. —Barcelona, Barcelona provincia
- Media jornada
- Informática
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
Solicitud rápida
Technical Product Manager
MailerLite —Barcelona, Barcelona provincia
- De 48.000 € a 65.000 € al año
- Horas extra
- Teletrabajo
- APIs
- Agile
- Habilidades de comunicación
9d
Senior Product Designer
Remofirst —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Investigación
- Habilidades de análisis
Solicitud rápida
Product Designer
VML —Barcelona, Barcelona provincia
- De 35.000 € a 45.000 € al año
- Inglés
- Oficina
Solicitud rápida
10d

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Customer Support Associate (English Speaker)

Autodesk -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Beneficios

Teletrabajo opcional

Cualificaciones

Desarollador iOS
iOS
Inglés
Sistema operativo Windows
Android
Microsoft Office
Cloud
SaaS

Descripción completa del empleo

Job Requisition ID #

26WD99758

Position Overview
Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities.
Responsibilities

Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution
Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)
Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback
Take part in support-related projects to allow you to use your unique skill set and improve our team
Embody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence and more)
You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas
The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities
Minimum Qualifications

1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive
Have a collaborative and consultative work style with and elevated level of integrity and accountability
Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

English Mandatory

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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product support empleos en catalunya

Customer Support Associate (English Speaker)

Product Support Specialist - EMEA

Product Support Specialist

Customer Support Coordinator

Product Designer - Grow & Engage

Product Analyst

Product Designer

Senior Product Designer (Full Remote - Europe)

Product Support Specialist

Product Designer (Platform)

Project Manager

B2B Travel Advisor Support

Technical Support Specialist (M/F/NB) Fixed-term contract

Enablement Operations Specialist - 100% Remote - Europe

INFLIGHT EXPERIENCE SPECIALIST

Enterprise Business Development Executive - English & Spanish Speaking

Intern IT Support/Help Desk

Technical Product Manager

Senior Product Designer

Product Designer

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